Field Based Clinical Practice Performance Coordinator - Tallahassee or Panama City, FL

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. Reside within 30 minutes from Tallahassee or Panama City, FL.

We offer 4 weeks of training during normal business hours.

Primary Responsibilities:

• Assist in the review of medical records to highlight Star opportunities for the medical staff.
• Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities.
• Track appointments and document information completely and accurately in all currently supported systems in a timely manner.
• Optimize customer satisfaction, positively impact the closing of gaps in care and productivity.
• Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members ensuring that recommended preventative health screenings are completed and HEDIS gaps in care are addressed
• Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound / inbound calls to members and / or providers to assist in scheduling appointments, closing gaps in care or chart collection activities.
• Ability to work independently in virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise.
• Adhere to corporate requirements related to industry regulations / responsibilities.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of telephonic customer service experience
• 1+ year of a healthcare background with medical terminology
• 1+ year of working experience with Microsoft Tools: Microsoft Word, Microsoft Excel and Microsoft Outlook
• 1+ year of working experience with and knowledge of HIPAA compliance requirements
• Reside within 30 minutes from Tallahassee, FL or Panama City, FL
• Ability to travel up to 75% to healthcare providers located between Tallahassee and Panama City, FL
• Ability to work between the hours of 8:00 am - 5:00 pm from Monday - Friday

Preferred Qualifications:

• 1+ year of working experience with ICD- 9/10 and CPT Codes
• Experience with working in a physician, provider, and / OR medical office
• Familiarity of clinical issues
• Medical Assistant
• Pharmacy Tech with active license
• EMR and HEDIS knowledge and experience

The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.