Blank Assistant 3

#CA-DK

This position provides pivotal operations support for the Learning and Organizational Development department in central Human Resources. As the initial point of contact for customers accessing the unit's services, this position independently responds with sensitivity, tact, and diplomacy through verbal and/or written communication to a variety of inquiries. Operations Assistant provides frontline support to customers, both learners and instructors, through tickets in the department ticketing system (Service Now) as well as phone support.

Provides technical and customer support for users accessing the UC Learning Center, UC Davis' Learning Management System. Assists L&OD Operations in the administration of the UCLC and provides operations support to execute on-site and virtual training courses, programs, and events.

Apply By June 5, 2025 at 11:59 pm

Minimum Qualifications

For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• No minimum education required
• Extensive experience using word processing, spreadsheets, calendaring, design, web development and database management programs including Microsoft Word, Excel, Outlook, and PowerPoint, to manage and manipulate data and generate complex reports, among other tasks.
• Experience with Human Resources or another setting working with secure information guided by policies and procedures.
• Ability to work on detail-oriented tasks with frequent interruptions, handling and prioritizing multiple tasks, establishing goals, organizing projects, and meeting deadlines.
• Highly-developed customer service and business writing skills and a commitment to inclusive, trust-building communication with customers.
• Ability to disseminate information and provide assistance to the appropriate target audience in person, by phone, and through writing, including technical and systems support.
• Ability to learn complex technical information quickly and align to established department processes.
• Demonstrated problem-solving skills to anticipate and identify issues, evaluate information, analyze trends, and propose actions.

Preferred Qualifications

• Experience supporting training and development units in a higher education, healthcare, or non-profit setting.
• Experience using case management for technical customer support, such as Service Now.
• Knowledge of content management systems for web development.
• Ability to produce professional copy for websites, communications, and promotional materials.

Key Responsibilities

• 35% - LEARNING MANAGEMENT SYSTEM (LMS) COORDINATION
• 35% - TRAINING OPERATIONS
• 20% - STAFF TUITION EDUCATION PROGRAM (STEP) ADMINISTRATION
• 5% - DATA MANAGEMENT AND REPORTING
• 5% - COMMUNICATIONS

Department Overview

HR Learning and Organizational Development delivers effective, efficient staff training and development activities (e.g., instructor-led courses, e-learning, cohort programs, certificate series, career coaching) at UC Davis and UC Davis Health. L&OD is responsible for administering the UC Learning Center, an enterprise-wide Learning Management System utilized for management of Learning and Organizational Development activities for UC Davis' more than 35,000 employees.

POSITION INFORMATION

• Salary or Pay Range: $28.49 - $40.83
• Salary Frequency: Hourly
• Salary Grade: 108
• UC Job Title: BLANK AST 3
• UC Job Code: 004722
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8:00 am - 5:00 pm
• Location: UCDHAS Building (HSP165)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
• THIS IS NOT AN H-1B VISA OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Variable working hours between 7:30 a.m. - 5:30 p.m. depending on daily event schedule. Regular travel by foot or vehicle to transport supplies and materials to various locations on the main campus in Davis. Regular travel to classroom sites in Sacramento and Rancho Cordova to support offsite trainings. Valid California Driver's license required to transport supplies to and from other campus locations. Will include occasional travel to Sacramento campus and Rancho Cordova office. Occasional overtime to meet business needs.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks