Director Product, Retail Platform

Director Product, Retail Platform - Denver, CO

Are you passionate about Product Management in FinTech? Do you have experience delivering digital products that delight consumers and add business value? If you have a track record of driving product success, you apply user-center design practices to the creative process of ideating on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it's time to join the Western Union's Global retail team as Director Product, Retail Platform.

Western Union powers your pursuit

In this role, you will be responsible for leading a team of product managers tasked with the inception, discovery, solutioning, development, testing, roll-out, and maintenance of our Retail Platform. You will prioritize work for members of the product team, directs the team's efforts around run, grow, and transform-type programs and initiatives.

Role Responsibilities

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  Owning product ideation, conceptualization, business case, development, monetization and commercialization for Western Union's POS retail system.

  
  

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  Defines processes for identifying user needs and the user journey; teaches and inspires leaders to evolve product suites/platforms and thoroughly incorporates user view into product vision/roadmaps.

  
  
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  Anchors user advocacy in the product organization's ways of working, creates measures and metrics that enshrine continuous discovery as a core activity. Serve as a key representative for the global Business Technology Services organization in the US strategically aligning and prioritizing demand based on capacity and budget allocation

  
  
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  Builds competitive advantage by developing strategic roadmaps; defines and communicates clear strategic objectives, prioritization principles, and philosophy for business unit.

  
  
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  Reviews, prioritizes, and triages initiative intake and develops resourcing strategies. Educates stakeholders on effective intake.

  
  
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  Considers build vs. buy decisions and makes recommendations to leadership with cost-benefit and speed-to-market analysis.

  
  
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  Defines performance KPIs and OKRs and manages them via roadmap prioritization. Provides stakeholder reporting.

  
  
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  Articulates actionable insights across broader organization, including upstream and downstream dependencies

  
  
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  Oversees incident resolution processes; informs different response options

  
  
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  Works with engineering teams to plan for scalability in processes/systems (ie. Via Non-functional requirements)

  
  
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  Partners with risk to identify and close process gaps and risk findings; maintains Product/Platform RCA.

  
  
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  Escalates risk events and/or gaps in a timely fashion and provides insights on causes and severity.

  
  
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  Acts as steward to platform investments by reviewing business cases for validity and completeness and by managing total cost of ownership.

  
  
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  Gains alignment on product vision and roadmap across stakeholders and internal partners/groups.

  
  
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  Shapes product principles and manages stakeholder expectations around the PDLC.

  
  
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  Ensures timely involvement of key stakeholders in projects, leads kickoff meetings and maintains transparency.

  
  
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  Is responsible to recruit and grow the Western Union product management talent pool.

  
  
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  Sets developmental goals and expectations for the organization, the team, and the individual.

  
  
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  Is tasked with keeping engagement, motivation, and inspiration at high levels across the team and the organization, builds high-performing teams.

  
  

Role Requirements

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  10+ years of experience in consumer facing software products

  
  
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  Has experience in growing, hiring, mentoring and working across global cross functional teams including product, design, technology, marketing, compliance, BD and sales

  
  
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  Has built products from 0 to 1 and scaled them to profitable revenue streams

  
  
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  Has an impeccable understanding of data, metrics and follows data driven decisioning

  
  
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  Can collaborate, build trust and navigate through teams and geographies to build products that delight our global customers

  
  
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  Has experience in API integration to third party and service providers

  
  

We make financial services accessible to humans everywhere.Join us for what's next.

Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people athttps://careers.westernunion.com/

Salary

The base salary range is $170,000-$220,000 per year, total on target compensation includes a base salary plus long-term and short-term incentives that align with individual and company performance.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/).

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States - Specific Benefits Include

• Flexible Time off

• Medical, Dental and Life Insurance

• Tuition Assistance Program

• Student Loan Repayment (below manager level only)

• Parental Leave

• One day volunteer time off

• $0 Money Transfer Fee Discount Code - Quarterly

• Recognition Program "Game Changers"

• Employee Discount Program

• Global Adoption Assistance

• Global Scholarship Awards Program

• 4% Western Union Contribution to 401K

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on thisinitialapplication that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials yousubmitduring the application process. You will not be penalized for redacting or removing this information.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

06-09-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.