Patient Services Rep

Job Title: Patient Services Rep

Location: RWJ New Brunswick

Department: Cancer Ctr-Admin

Req#: 0000201717

Status: Full-Time

Shift: Day

Salary Range: $19.74 - $24.97 Hourly

Pay Transparency:

The above reflects the anticipated hourly range for this position if hired to work.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The purpose of the Patient Service Representative PSR will be to assist in presenting the face and voice of the Rutgers Cancer Institute of NJ services to our current and potential patient populations,

He/she will coordinate scheduling Medical, Surgical and Radiation Oncology as well as Infusion and referral appointments at all appropriate sites to ensure and enhance coordination of care for every patient,

The Patient Service Representative will be the hub for all incoming external and internal requests related to scheduling appointments for all clinic sites, confirming and updating demographic and insurance as needed, and confirming referrals are active for upcoming visits,

If residing in the call center location, he/she will primarily interact with patients and families via phone and will be accountable to applicable phone performance metrics such as abandonment rate, phone courtesy and appropriate dispositioning,

Call center PSRs will also perform outbound calls to prepare patients and families for upcoming appointments and, in the case of a missed appointment, to schedule the patient to prevent further delays of care,

If residing in the clinic location, he/she will primarily interact with patients and families in person and will be accountable to applicable performance metrics such as transcribed orders, courteous interactions and accuracy of scheduling,

Clinic based PSRs may perform outbound calls to schedule referral appointments or schedule patients for upcoming visits,

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily,

The requirements listed

must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required,

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions,

One to three years of related experience within the healthcare field,

Ability and interest to learn clinical information and criteria,