Director, Campus Card Office

1. Hires and evaluates departmental employees.
2. Develops and maintains effective customer service.
3. Maintains applications for CS Gold and Micros Systems.
4. Provides all students, staff, faculty and appropriate vendors with valid IDs.
5. Manages reconciliations of food service provider's invoices.
6. Manages vendor relationships related to Card programs.
7. Manages project management duties related to Card programs.
8. Manages relationships with Accounts Payable, Purchasing, Treasury Operations, Residence Life, Campus Security, other University offices, and fellow employees.
9. Manages purchase orders, and arranges payment for equipment, hardware, software, incidentals, training, education, supplies, transportation, and lodging as needed.
10. Manages all Campus Card communications and marketing.
11. Manages quotes and assists with contract negotiations, renewals, bids, and RFPs for large purchases.
12. Provides consul on meal plan policy, access concerns and general care related functions.
13. Ensures system security and audit controls, as well as valid communication via interfaces to populate other University systems.
14. Prepares monthly financial information, analysis, and reports regarding Card programs. Maintains an organized and complete financial filing system.
15. Tags new property, track inventory accounting process.
16. Responsible for human resources of all employees in Campus Card and Bursar Offices.
16. Performs other duties as required.

A bachelor's degree is required, and an advanced degree is preferred. At least five years of progressive related experience.

Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to a prescribed style and format.

Math Ability:
Ability to apply mathematical concepts to the analysis of information.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Demands:
Need for transportation to and from the Water Tower campus when required. Ability to lift 25 lbs. Ability to work at a computer for 8 hours a day
Supervisory Responsibilities:
This position will manage 2 full-time employees in the department.

Competency: To perform the job successfully, an individual should demonstrate the following competencies.
Leadership: ability to manage people and issues
Time Management: Resolves problems in a timely manner.
Technical Skills: understands information systems and operations management.
Customer Service: manages challenging customer situations calmly; responds promptly to customer needs as well as requests for service and assistance.
Interpersonal Skills: Maintains confidentiality and demonstrates professionalism.
Communication: Communicates clearly and professionally in both writing and oral communications.
Teamwork: works well in a team environment while balancing team and individual responsibilities; contributes to building a positive team spirit; able to partake in group commitments to goals and objectives.
Business Acumen: understands business implications of decisions.
Organizational Support: follows policies and procedures; supports the organization's goals and values under the direction of the bursar.
Adaptability: adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
Dependability: follows instructions, responds to management direction, takes responsibility for own actions, and commits to extended hours of work when necessary to reach goals.
Quality: demonstrates accuracy and thoroughness.

None

Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.

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