Domestic Customer Tracking Supervisor

AIT Worldwide Logistics, INC.

parental leave, sick time, tuition reimbursement, 401(k)

United States, Illinois, Palatine

Jun 02, 2025

Domestic Customer Tracking Supervisor

Job Locations

US-IL-Palatine

2025-5543

Category

Operations

Position Type

Regular Full-Time

Introduction

Join AIT Home Delivery, a leader in last-mile, white-glove delivery for furniture, appliances, and electronics. Be part of a dynamic team that values excellence, teamwork, and career growth. With top-tier training and advancement opportunities, AIT Home Delivery is the perfect place to build your future in logistics!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Domestic Customer Tracking Supervisor is responsible for supporting daily tracking and tracing operations to ensure the team meets the expectation of high accuracy. This position uses proprietary forwarding applications to ensure operational excellence and high productivity in cooperation with staff and management.

Responsibilities

Supervise the team of Domestic Customer Tracking Agents that are responsible for overseeing all shipments in transit from start to finish

Communicate with team regarding distressed shipments and other irregularities
Responsible for creating and developing process improvement, standardization, and documentation procedures for the team
Identify and present system enhancement projects for better department efficiency
Assist in identifying and improving service and customer related issues
Responsible for Account Management Analysis, tracking findings such as over, short, and damaged (OS&D) as well as status update issues
Exhibits the ability to train, coach, develop and mentor the CCT staff on a daily basis
Actively participates in the interview process for potential candidates along with onboarding process for new teammates
Performs other duties as assigned
Complies with all policies and standards

Qualifications

Education
* High School degree or GED (Required)
* Some College/Associate's Degree or higher (Preferred)

Experience
* 3+ years Leading a team of direct reports (Required)
* 3+ years Customer Experience (Required)
* 3+ years Freight Forwarding experience (Preferred)
* 3+ years CargoWise software experience a plus, ITAR, DG or TSA work experience/regulations. (Preferred)

Knowledge, Skills, and Abilities
* Ability to multi-task with strong attention to detail High
* Must be able to work in a team setting, across multiple time zones and global geographies Medium
* Ability to determine resources to meet and exceed company and customer expectations High
* Ability to problem solve and be solution oriented High
* Individual must have a self-starter mentality and is adaptive and flexible High
* Ability to calculate freight rates and amounts such percentages, area, circumference, and volume Medium
* Intermediate knowledge of international shipping documentation and country specific requirements Medium
* Understanding of international accounting. Low
* Computer Skills High

Licenses and Certifications
* CCS-Certified Coding Specialist - CargoWise CCS/CCO (Preferred)

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.