Sales Operations Lead

At MacDonald-Miller Facility Solutions("MacMiller") wemake buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across14offices, there is a breadth and variety of work to keep you engaged and inspired.

We enjoy a well-respected history of exceeding our customers' expectations andexecuting with distinction. Our clients trust their toughest projects with our integrated teams, including:

• New construction -Engineering, fabrication and installation of mechanical systems for new projectsfollowing leanconstructionpractices
• Special projects-Retrofits and mechanical repairsfor existing buildings for new efficiencies
• Service - scheduledpreventativemaintenance ensuring tenantcomfort,and 24/7 emergency response
• Building performance-Controlsystems, fault detection,energy services and remote monitoring
• Performance Contracting -- Sustainable Solutions: Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at MacDonald-Miller, and it's because we all share the same Core Culture Values:

• Collaboration - Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication- We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
• Safety- Everyone deserves a safe workplace. Safety is more than hardhats and boots, it's an attitude and the environment we create. Every day, everyone goes home to their families.
• Community - We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation- We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun!- Take the work seriously, but never take ourselves too seriously. It's possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Sales Operations Lead: This is where you come in.

We're looking for a Sales Operations Lead to support our Performance Contracting Business Unit (PC BU), which serves a diverse portfolio of public and private sector markets. This highly visible role partners closely with the PC Business Unit Leader, Director of Sales - Energy & Sustainability, and the Sales Strategy Manager to align strategy with execution across the business.
You'll help drive scalable growth by developing data-driven sales strategies, improving operational efficiency, and managing sales analytics and reporting. This role not only drives sales strategy and performance insights-it also helps shape how we tell our story. From building compelling collateral to visualizing wins and communicating momentum, this position balances strategic thinking, data fluency, and creative execution.
This role is ideal for a systems-thinker with a bias for action and a passion for creating clarity in complexity. You will work across departments, coordinate with leadership, and build tools that enable the team to move faster, smarter, and more strategically.

• Reporting to: Caleb Bradford, Sales Strategy Manager

• Location: 17930 International Blvd, Suite 120, SeaTac, WA 98188 - or Hybrid (3 days in-office)
• Department: Performance Contracting

Storytelling & Strategic Communication

• Develop and refine internal-facing and client-facing content that brings our work to life - pitch decks, win spotlights, campaign results, and visual assets. Translate technical data, reports, performance metrics, and success stories into engaging, on-brand messaging that facilitates understanding and fuels excitement.

Sales Strategy & Enablement

• Partner with leadership to refine and operationalize growth strategies. Support high-stakes proposals and GTM initiatives. Develop 1:1 coaching scorecards and use case studies to highlight wins and foster repeatable success.

Market & Sustainability Integration

• Tailor solutions to regional markets and customer segments. Capture client feedback to evolve our offerings. Help integrate sustainability and decarbonization into every stage of the sales and delivery process.

CRM & Data Management

• Ensure CRM accuracy and lead a weekly governance council. Partner with BI to embed predictive analytics into planning, while improving visibility into ROI and forecast reliability.

Cross-Functional & Operational Alignment

• Bridge gaps between sales, engineering, and delivery teams. Codify handoff points, improve internal SLAs, and champion sustainability-aligned initiatives across the organization.

• Bachelor's degree in Business, Finance, Marketing, Environmental Science, or a related field
• 5+ years of experience in sales operations, business analysis, or a similar role
• Strong background in financial reporting, CRM management, and business intelligence
• Proficiency in CRM platforms, data analytics tools, and ideally Adobe Creative Cloud Suite
• Experience or interest in sustainability, energy efficiency, or decarbonization is a plus

• Are a self-starter who takes initiative and loves to solve problems
• Communicate clearly and collaborate effectively across diverse teams
• Excel at translating complex, technical information for both internal teams and clients
• Are just as comfortable building a dashboard as you are crafting a compelling visual or narrative to explain it
• Enjoy bridging data, design, and strategy to make complex things clear and actionable
• Have a strong point of view on how to elevate internal and external communications - and the skills to execute on it
• Manage multiple priorities with ease and deliver under pressure
• Are energized by building tools, frameworks, and processes that scale

We're a team that values transparency, innovation, and momentum. We don't wait around for change - we create it. If you're someone who thrives in a fast-paced, performance-driven environment, enjoys working cross-functionally, and believes that sustainability and strategy go hand in hand, you'll fit right in.

Compensation: $33/hour to $40/hour

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.

Interested in learning more?

If you're ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.