Commercial Resolution Quality Control Officer

This is a hybrid role with the expectation that time working will regularly take place inside and outside of our company office located at 100 East Tryon Rd, Raleigh, NC 27603.

This position is responsible for ensuring the Business & Commercial Credit Resolution Group operates continuously in Compliance with Bank policy and with the Departments Standard Operating Procedural Manual. To achieve continual compliance, this individual is a subject matter expert with Business & Commercial CRG's complex operations, and via frequent testing and monitoring; this individual will ensure the Departments Risk Control Self Assessments, Procedures, Compliance Controls, Quality Assurance / Quality Controls are current and aligned. The individual will be a central point of contact for Internal and External Audits, Compliance Reviews, Loan Reviews, etc. The individual will interact frequently with Department Leaders / Executives and Leaders / Executives from other Business units. They will coach and guide the teams on highly complex risk related issues and should have governance, risk and compliance related experience.

• Quality Control Oversight - Serves as subject matter expert (SME) providing guidance and process coaching to business units to ensure appropriate collaboration between the business unit and risk management organization. Ensures Business & Commercial Credit Resolution operates continuously in Compliance with Bank policy and with the Departments Standard Operating Procedural Manual. Focused on frequent testing and monitoring; this individual will ensure the Departments Risk Control Self Assessments, Procedures, Compliance Controls, Quality Assurance / Quality Controls, Business & Continuity Plans, are current and aligned.
• Remediation - Analyzes test results and collaborates with Leadership to identify root cause and appropriate remediation plan according to the risk. Facilitates completion of plans.
• Reporting - Provides results to Department Managers and Senior Leaders with regular cadence. Escalates as required when results are not in line with established tolerances. Provides monthly and quarterly reporting.
• Business Support - Maintains Risk Control Self-Assessment (RCSA) and updates Archer with required information. Maintains procedures and ensures annual procedure review and updates occur, ensures material procedural changes are documented, and communication and attestation by team takes place. Collaborates with team in the development of job aids and other training materials as needed. Performs other tasks as related to ensuring compliance, upholding quality standards and mitigating possible risk for the bank and all other duties as assigned. This seasoned individual will be a critical point of contact for the Business Unit during Internal & External Audits, Exams, RCSA refresh, BCP refresh, QA/QC, etc.

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Bachelor's Degree and 8 years of experience in Regulatory Compliance, Bank Internal Audit, or Risk Management within a credit administration area OR High School Diploma or GED and 12 years of experience in Regulatory Compliance, Bank Internal Audit, Risk Management within a credit administration area

Preferred Area of Experience:

Regulatory Compliance with a Bank

Previous Participation in Bank Audits

Familiarity with Risk Control Statements

Prior involvement with Business Continuity Planning

Prior involvement with Quality Assurance / Quality Control tests

Risk and/ or Audit experience with Credit Administration within a Bank

Quality Assurance / Quality Control testing experience within a Bank's Credit Administration Department

Knowledge of Bank Audits or Exams

Knowledge of Bank Compliance Regulations and Risk Control Statements relating to Credit Risk

Knowledge of Special Assets and/or Credit Administration Operations

Large Financial Institutional experience a plus

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.