Manager COMMAND CTR QUAL & PI

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Manages the quality outcomes and performance improvement activities across the command center.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!
  

EXPERIENCE AND EDUCATION

Required

• Education

Bachelor's Degree and (7) seven years' experience in quality improvement/performance improvement as a primary role, and (1) year in quality improvement/performance or

Master's Degree and (6) years' experience in a quality improvement/performance as primary role and (1) year in quality improvement with a healthcare focus

• Licenses and Certifications

(SSGB) SIX SIGMA GREEN BELT Upon Hire or

(SSBB) SIX SIGMA BLACK BELT Upon Hire or

(PMP) Project Management Prof Cert Upon Hire or

Lean certification or equivalent Upon Hire

JOB DUTIES

• Manages continuous improvement initiative in targeted areas of responsibility by supporting, advancing and executing the overall annual command center performance improvement strategic plan.
• Execute the comprehensive quality outcomes reporting program including the analysis and trending of data
• Maintains the QI/PI standards and measures agreed upon by executive leadership
• Design and implement effective processes and programs to improve the quality of care and ensure compliance with nationally recognized quality outcomes
• Manage and maintain the EMTALA and M&M Review Programs for Transfer Center to develop and standardize quality review process focused on excellence and patient centric care.
• Manages performance metrics to review program progress and effectiveness, focusing on national benchmarks
• Prepare reports and analysis of clinical outcomes date in order to identify opportunities for clinical process improvement initiatives.
• Proactively identifies and educates leadership and staff regarding quality requirements and new guidelines. Works closely with hospital leadership, clinical and committee chairs to promote effective communication, facilitating information sharing and collaborative problem sharing.
• Effectively leads and mentors a team of Quality Outcome Coordinators and audit staff to help achieve the quality goals of the organization.
• Hires, trains and develops high performing staff to deliver high quality work and effective service to internal and external customers
• Manage and lead all project related activities between the Command Center, Data Analytics, Information Resources, Clinical Operations and the customer.
• Motivates and values staff around performance excellence, professional development, and participation in important center meeting and committees
• Prepares written and oral presentations for a variety of internal and external audiences, and disseminates progress reports to Command Center and Executive Leadership
• Collaboratives with program directors and managers to assess performance monitoring and implement improvement plans and to ensure accountability, feedback loops and monitoring systems.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 113.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!