New 
Willow Application Coordinator II
 Mass General Brigham (Enterprise Services) | |
 United States, Massachusetts, Somerville | |
| 399 Revolution Drive (Show on map) | |
 Jun 06, 2025 | |
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Position Overview:
The Epic Willow Applications Coordinator plays a critical role in supporting and optimizing the electronic medical record (EMR) for inpatient pharmacy operations. This role requires deep expertise in pharmacy workflows, medication-use processes, and EMR configuration to ensure safe, efficient, and compliant medication management. This position involves a high level of complexity due to the need for advanced clinical knowledge, cross-disciplinary collaboration, and continuous adaptation to evolving regulatory and operational requirements. Key Responsibilities: Pharmacy Workflow Expertise: oDevelop, maintain, and optimize the Epic Willow system to align with inpatient pharmacy workflows, ensuring seamless integration with other clinical applications. oSupport specialized areas, including sterile compounding, automated dispensing cabinets, investigational drug services, hospital pharmacy inventory and controlled substance management. System Configuration & Advanced Build: oDesign and implement advanced medication order workflows, decision support tools, and safety alerts. oConfigure and maintain formulary updates, clinical decision support rules, medication-related protocols, and automation interfaces (e.g., medication preparation software, smart pumps, automated dispensing systems). oSupport billing workflows such as 340B, prior authorization workflows and waste billing to ensure proper revenue capture within the medication billing space. oTroubleshoot medication-related build issues that require a deep understanding of both Epic functionality and clinical practice. Clinical & IT Collaboration: oServe as a liaison between pharmacy, nursing, providers, and IT to align system functionality with patient care needs. oPartner with stakeholders to develop solutions for complex medication-use challenges, including high-risk medication management, medication shortages, and regulatory compliance. Regulatory & Safety Compliance: oEnsure Epic Willow build meets Joint Commission, FDA, USP <797>/<800>, and other regulatory standards. oSupport initiatives to improve medication safety through system optimization and innovative technology solutions. Training & Support: oProvide support for pharmacy and clinical teams on Epic Willow functionality, including updates and optimizations. oAssist with go-lives, system upgrades, and ongoing enhancements, ensuring minimal disruption to patient care. Education Qualifications:
This role requires a high level of technical and clinical expertise, given the impact of pharmacy systems on patient safety, medication management, and regulatory compliance. The ideal candidate will be proactive, detail-oriented, and capable of navigating complex healthcare IT challenges to optimize medication-use processes across the organization. -M-F Eastern Business hours required Hybrid Onsite Flexible working model required for weekly onsite work at Assembly Row/ Local MGB sites
-Business needs and team needs determine in office work -Remote working days require stable, secure, quiet, compliant work area Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |