nCino Business Systems Analyst

GENERAL SUMMARY

The nCino Business Systems Analyst has a crucial role in supporting the bank's utilization and adoption of the nCino application system. This position involves collaborating with various banking teams to enhance the implementation and support commercial lending and deposit origination processes. This role serves as a liaison between business and technology teams to ensure that business objectives are met through effective solutions and testing strategies. Furthermore, this position works closely with supporting nCino business and technology teams to ensure system changes and implementations are deployed accordingly.

ESSENTIAL FUNCTIONS

• Apply best practice techniques to perform basic administration of nCino using Salesforce's comprehensive configuration tools.
• Diagnose and resolve end user issues in a manner that exemplifies Cathay Bank's high standards of client service.
• Design and maintain custom reports, dashboards, and processes to facilitate comprehensive data analysis and provide strategic business insights.
• Conduct thorough testing of IT-related configuration changes in nCino and document in accordance with the established change management process to ensure adherence to quality control standards.
• Manage the Business Change Request (BCR) process by guiding stakeholders through BCR forms submission, documentation for testing and validation, and official sign-off across environments for enhancements and changes.
• Open and monitor tickets with third-party vendors including nCino, Sandbox Banking, and Informatica to resolve issues involving middleware integration and nCino core functionality.
• Collaborate with the institution's managed services vendor to track current projects and feature updates.
• Assist in the creation and upkeep of a centralized repository for routine nCino system administration procedures such as service account maintenance and regular monitoring of integration processes.
• Develop an nCino release and middleware update management strategy to track major release schedules across all integration platforms to ensure system versions are up to date and tested.
• Maintain nCino UAT Sandbox refresh checklist to ensure functionality of nCino's test environment.
• Keep informed on the latest developments and recommended best practices by consulting resources available through nCino Community knowledge articles and nCino University courses.
• Assist the Access Security department with managing user access.
• Process and deliver report requests from the Internal Audit department.
• Coordinate and schedule meetings with internal and external partners as needed.
  

QUALIFICATIONS

Education:

• Bachelor's degree in a business or technology field or equivalent work experience.

Experience:

• 1-3 years of experience in an enterprise IT role or technical related role required.
• Strong overall technical background.
• Experience with ticketing systems.
• Proficiency in data manipulation or data-related applications.
• Experience with nCino or Salesforce, preferred.
• Experience with ServiceNow, preferred.
• Banking background and experience, preferred.
• nCino Administrator Certification, preferred.
• Salesforce Administrator Certification, preferred.

Skills/Ability:

• Strong problem-solving skills.
• Ability to communicate effectively with both internal and external stakeholders.
• Ability to create and maintain documentation for technical processes and configurations.
• Ability to adhere to compliance regulations and policies.
• Ability to understand business processes, industry trends, and strategic goals.

OTHER DETAILS

$70K - $90K / year
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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