Director, Digital Population Health/Value Based Care

Principal Duties and Responsibilities:

• Develop and execute a comprehensive technology strategy that supports population health management and value-based care initiatives
• Lead the selection, implementation and optimization of technology solutions that align with the goals of PHSO and VBC
• Member of the PHSO and OCMIO leadership teams
• Serve as a key leader in strategic discussions and planning with Mass General Brigham senior management regarding future direction of technology to support PHSO/VBC
• Collaborate with clinical, operations, and Digital teams to ensure the technology solutions are effectively integrated and utilized across the organization
• Develop and lead governance for PHSO/VBC Digital requests
• Drive continuous improvement in technology platforms and systems to adapt to changing healthcare regulations and organizational needs
• Identify new opportunities to drive digital programs into the business and drive results.
• Build strong relationships with Digital leaders including Chief Technology Officer and Vice President, Digital Patient Experience
• Continues to evaluate overall strategy and approach, adjusting program and offerings to evolving PHSO/VBC business needs
• Manages a matrixed team of IT analysts working to support PHSO and VBC projects
• Motivates, coaches, and consistently provides feedback to staff managed.
• Promotes adherence of designs to policies and standards, architectural principles, and guidelines
• Fluent in available program/process management tools, measurement tools, and methodologies to ensure programs are tied to performance metrics
• Mentors & develops the talent in line with future strategy
• Provides thought leadership, representing our organization at national and international digital health and innovation conferences and events and with the media
• Oversees MGB Digital PHSO/VBC operating and capital budgets
• Ensure prudent fiscal management by creatively leveraging resources to achieve organizational goals within budget constraints
• Other duties as assigned

Qualifications:

• Master of Health Administration or Master of Business Administration is preferred.
• Minimum of 10 years of technology experience required, in one or all of the following areas: digital health, digital technology, innovation, healthcare innovation, population health, value-based care, strategy
• Proven track record in managing technology initiatives in population health management and/or value-based care environments
• Significant clinical and/or operational leadership experience in a highly complex, integrated health care delivery system.
• Strong knowledge of Epic electronic health record, including Healthy Planet and Compass Rose modules. Certification preferred.
• Ability to lead multidisciplinary teams in a matrixed environment
• Strong executive presence with experience working closely with and communicating with internal senior leaders, as well as external leaders in health care, industry, and startup communities
• Sustained track record of successful digital technology implementation and service delivery in complex healthcare organizations
• Highly organized, fluent with designing and managing a strategic planning model
• Strategic, analytical thinker
• Positively collaborates with other leaders, departments, and employees to complete objectives
• Proven leadership and team-building skills
• Fostering a culture that enables your team to innovate, ask questions, learn quickly, and deliver extraordinary results
• Anticipating project risk and constraints and proactively working towards resolving them
• Advanced knowledge of the MGB system and its institutions is preferred.

Skills/Abilities/Competencies:

Ability to demonstrate Mass General Brigham's Leadership Competencies for both Performance Focused Leadership and People-Focused Leadership

• Performance Focused:
  • Customer/Patient Focus: Building strong customer/patient relationships and delivering customer/patient centric solutions
  • Manage Complexity: Make sense of complex, high quality, and sometimes contradictory information to effectively solve problems
  • Cultivate Innovation: Create new and better ways for the organization to be successful
  • Ensure Accountability: Holding self and others accountable to meet commitments
  • Learning Agility: Actively learn through experimentation when tackling new problems, using both successes and failures as a learning folder
• People Focused:
  • Drive Equity and Inclusion: Recognizes the value that different perspectives and cultures bring to an organization
  • Build Effective Teams: Build cohesive teams that apply their diverse skills and perspective to achieve common goals
  • Collaborate: Build partnerships and work collaboratively with others to meet shared objectives
  • Communicate Effectively: Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences including senior system and hospital administrators, physician leadership, technician staff, and other personnel across different institutions
  • Instill Trust: Gain the confidence and trust of others through honesty, integrity, and authenticity

• Organizational skills to be able to manage a wide variety of competing projects, prioritize tasks effectively, and meet tight deadlines.
• Solid analytical skills to be able to identify a problem or issue, synthesize the key elements for an action plan or recommendation, and present the information in a succinct and effective manner.
• Exceptional interpersonal skills to be able to work with staff at all levels on issues that may be complex, sensitive, and confidential.
• Advanced knowledge of software engineering and software development life cycle
• Sustained track record of successful information technology implementation and service delivery in complex healthcare organizations
• Proven ability to successfully pilot and scale digital tools in both hierarchical and matrixed environments
• Leader who supports, enables, and demonstrates all efforts around diversity and inclusion; seeks diversity among leadership and staff across gender, ethnicity, and perspectives.
• Strong knowledge of population health management and value-based care
• Develops and maintains colleague relationships, solves problems analytically, demonstrates strong project management effectiveness, highly developed written and verbal communication skills, consistent professional presence, and strategic insight
• Strong analytical skills, judgment, and effective communication to solve problems and eliminate obstructions that impede the execution of strategic programs
• Committed to the professional development and career advancement of direct reports and matrixed colleagues, exemplified by genuine interest in career progression, ensuring opportunities to present and engage, providing counselling and career advice.
• Works collaboratively with MGB Human Resources to assure effective and efficient business practices.
• Comfort working across functions and lines of business at all levels of the organization
• A data-driven approach, drive for efficiency and customer orientation

Supervisory Responsibilities:

~20 FTEs matrixed across Digital teams