Security Technical Specialist 3 - San Jose, CA

We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.

We are seeking a Security Technical Specialist 3 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

The Technical Specialist is a system(s) specialist and Subject Matter Expert (SME). This role requires designing, evaluating and deploying security solutions and technology to sustain and improve our customers' physical security posture. This position requires in-depth knowledge and understanding of how to protect people and facilities by deploying tried and true solutions as well as cutting edge technology. You should be able to quickly and thoroughly understand customers' needs and translate those into systems design and solutions that can be deployed at scale globally. The technical specialist will collaborate frequently with cross-functional teams to implement solutions and promote buy-in. Ability to drive productivity and exhibit professional development.

A strong portfolio showcasing expertise in designing integrated security systems for large, complex, high-value private residences is required. Critical skills include the ability to intelligently balance robust security measures with aesthetic considerations, ensuring systems are both effective and unobtrusive. A thorough understanding of how to integrate security systems with luxury home automation platforms and an acute awareness of privacy implications in system design (e.g., camera placement, data storage) are also key. Work with a team of Security Engineers and Technical Specialists, System Administrators and other cross-functional teams to share your knowledge and gain an even deeper understanding of how large enterprises are secured.

Essential responsibilities and activities include but are not limited to:

• Lead research, development and design of new and existing high-end residential security and AV systems solutions.
• Develop detailed, custom security system designs that are precisely tailored to the unique architectural characteristics of high-end residential projects and the specific security and lifestyle needs of the client.
• Significant experience integrating diverse technologies (e.g., advanced access control, multi-layered intrusion detection, sophisticated video surveillance, and potentially smart home automation systems).
• Developing comprehensive technical specifications, system drawings, and product submittals, while staying abreast of the latest advancements in high-end security and residential technologies.
• Experience working with high-end construction finishes and navigating complex wiring scenarios in luxury homes
• Setup, configuration and integration of security solutions in lab and production environments.
• Analyze production physical security systems performance and recommend improvements.
• Resolve complex system issues for physical security systems
• Triage customer requests and collaborate with Project Management and System Administration teams
• Troubleshoot system performance issues and implement corrective actions
• Part of a 24/7 on-call rotation as part of sustainment of the deployed solutions
• Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools.
• Coordinate with field personnel and/or engineering teams
• Present solutions and outcomes to stakeholders and leadership.
• Document and provide updates to stakeholders and teams on progress, blockers and recommendations.
• Perform preventive maintenance tasks including system back-ups, error log reviews, database size analysis, and integrity checks
• Effective communication with customers, manufacturers, vendors, and system administrators
• Perform all duties with minimal direct supervision.

Clearance/Citizen Type: No Clearance is Required.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.