Talent Development Manager

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Oakton, VA (Hybrid) | Full-Time | $73,000 annually

Are you passionate about employee upward mobility and helping people with disabilities grow in their careers? Join ServiceSource as our next Talent Development Manager and help shape the future of our workforce!

As a Talent Development Manager, you'll lead a team of Career Development Specialists and drive learning strategies that support employee growth, skill-building, and long-term success. This is a high-impact role where your work will directly support our mission and the people we serve.

• Lead and support a team of Career Development Specialists in delivering employee development programs.
• Design and implement training initiatives that align with organizational goals and workforce needs.
• Create learning solutions that support career advancement for people with disabilities across the country.
• Oversee mentoring programs, learning systems, and training effectiveness metrics.

• Competitive salary: $73,000-$75,000
• Comprehensive benefits package (See below)
• Hybrid work flexibility
• Mission-driven culture focused on inclusion, growth, and service

Job Summary

The Talent Development Manager plays a key role in shaping how employees grow within the organization. This position focuses on building and delivering training programs that support career development, close skill gaps, and align with organizational goals. The manager works closely with leadership and HR to ensure learning strategies are effective and integrated across departments. This role also supports employees in planning their long-term career paths and helps measure the impact of development efforts across the workforce.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Confer with management and analyze data to identify learning needs and develop or revise training programs accordingly.
• Manage the Career Development team, including three Career Development Specialists, by providing leadership, setting performance expectations, and overseeing the implementation of the Employee Development Program.
• Identify skill gaps and development opportunities across the organization to inform learning strategies and career development planning.
• Design and implement training programs using various instructional methods such as workshops, webinars, and on-the-job learning.
• Collaborate with managers and HR partners to align talent development initiatives with organizational goals and workforce planning efforts, including succession planning and employee development plans.

Additional Responsibilities

• Develop training modules that enhance employee performance and support organizational goals.
• Evaluate training effectiveness and recommend improvements based on feedback and outcomes.
• Coordinate and facilitate technical training and professional development sessions for staff.
• Maintain and update the Learning Management System (LMS), including course creation, descriptions, and reporting logic.
• Lead the planning and execution of the annual Participant Mentoring Program or Staff Mentoring Program, as assigned.
• Research and apply current and industry best-practice adult learning and virtual training methodologies to improve program delivery.
• Support recruitment and selection processes for key talent, as needed.
• Ensure training content complies with applicable regulations and organizational standards.
• Collaborate with internal stakeholders to promote a culture of continuous learning and development.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

Required

• Bachelor's degree in education, communications, business management, human resources, or a related field is required.
  • A high school diploma with four (4) years of relevant experience may be substituted for a bachelor's degree.

• Three (3) to five (5) years of experience in learning and development, talent development, or human resources.
• Three (3) to five (5) years of experience in curriculum development and/or instructional design.
• Must be able to obtain and maintain a Relational, Conceptual, and Technical (RCT) MANDT Systems Instructor Certification within three (3) months of hire.
• Ability to travel locally, regionally, and nationally up to 20% of the time to various work sites and affiliates.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Preferred

• Experience working in a human services or disability employment environment.
• Experience using Workday Learning or other Learning Management Systems (LMS).
• Experience with Workday HRIS or similar systems.

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite and ability to quickly learn and navigate enterprise systems and learning platforms.
• Experience using Learning Management Systems (LMS), preferably Workday Learning, for course creation, tracking, and reporting.
• Strong instructional design and facilitation skills for both in-person and virtual learning environments.
• Ability to lead, coach, and support a team of direct reports in a collaborative and performance-driven environment.
• Skilled in delivering engaging presentations and training sessions to diverse audiences.
• Ability to analyze learning data and metrics to assess program effectiveness and inform decision-making.
• Strong project management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent interpersonal and communication skills, with the ability to build relationships across departments.
• Knowledge of adult learning principles, talent development strategies, and succession planning.
• Ability to adapt to evolving technologies and incorporate digital tools into learning and development initiatives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position primarily involves sedentary work in a remote or office setting, requiring the ability to sit for extended periods, use a computer, and participate in virtual meetings. The employee must be able to travel occasionally to various work sites for observational visits or in-person meetings. Travel may involve driving or use of public transportation. The role does not involve manual labor or physically demanding tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information