Manager, Platform Engineering

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position provides oversight to a platform engineering group and is responsible for supporting the design, development, implementation, and support of infrastructure automation and continuous delivery. This position manages the 24x7x365 operational support of operating systems, services, software, firmware and servers. This position focuses on internal and external customers to provide best in class service, with an emphasis on efficient resource management and audit controls.

Essential Functions

• Be a thought leader and lead a high performing team. Serves as a senior point of technical expertise while managing and motivating team members. Communicates company goals, practices, and values. Responsible for hiring, training and assessing performance and development, and keeping management updated on team outcomes. Oversee on-call rotation schedules, ensuring staff adhere to SLAs for support. Additionally, oversee any Severity 1 system issues, performing triage and ensuring a well-organized efficient response.
• Lead automation of system and application infrastructure.
• Provide technical guidance to infrastructure-as-code efforts.
• Guide efforts applied to identification, enhancement and automation of applications and systems.
• Ensure testing policies and procedures are followed.
• Provide input for employee selection, training, guidance, performance management and development to ensure department objectives and Service Level Agreements (SLA) are met.
• Actively contribute toward the vision, organization and leadership of the Platform Engineering team.
• Enhance and mature the Agile software development lifecycle within the team by applying industry best practices and processes.
• Keep management informed of team progress, problems and solutions.
• Participate in and support initiatives for Business Continuity and Disaster Recovery Planning.
• Serve as main liaison between Platform Engineering and other departments within the company.
• Promote DevOps principles and collaborate with other groups.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's Degree in Computer Science and/or 6 or more years of related industry experience.
• Two or more years of experience in the following:
  • system automation, scripting, Chef, Ansible or similar
  • cloud technologies
  • VMWare, Kubernetes, AWS, or similar
  • DevSecOps
• Demonstrated experience with state of the art technology, architecture and design concepts, operating systems, database systems, computer networking, and security.
• Experience with open source frameworks and tools.
• Proven experience in Agile and DevOps software development philosophy, methodologies, practices, and procedures.
• Demonstrate ability to work effectively in cross-functional groups and generate results.
• Must be able to excel in a fast paced environment with multiple priorities.
• Work experience that demonstrates a strong sense of ownership, urgency, and drive.
• Ability to envision project goals, product architectural solutions, and focus on details and tasks to ensure successful implementation.
• Ability to work independently and handle multiple deadline-driven projects simultaneously.
• Two or more years of prior leadership experience or team lead experience.
• Proven leadership skills in leading DevOps teams and their interaction across an organization.
• Background and drug screen.

Preferred Qualifications

• 3-5 years of management/ leadership experience
• Experience leading Operations teams in Linux, Systems Administration or Big Data environment
• Experience in leading cross-functional teams to create technical solutions and implementation.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The base pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $120,000 - $150,000.

New York, NY/ San Francisco, CA in USD per year is: $130,000 - $160,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.