Customer Service Representative (Remote Work)

Location: Milwaukee, Wisconsin

Employment Type: Full-Time | Contract

Shift: Flex Schedule (Monday-Friday, 8:00 AM - 7:00 PM)

Compensation: Up to $21.37/hour

STS Technical Services is hiring Customer Service Representatives to join the Harley-Davidson team in Milwaukee, Wisconsin. This is a fully remote position with structured expectations in a high-volume call center environment. If you thrive on delivering exceptional customer experiences and have a passion for problem-solving, we want to hear from you.

In this role, you'll take the lead in addressing customer and dealer inquiries, ensuring each interaction is handled with professionalism, empathy, and urgency. You'll work across departments, systems, and teams to resolve a variety of concerns-ranging from product questions to complex technical issues-while maintaining Harley-Davidson's gold standard for customer satisfaction.

• Manage high volumes of inbound calls from customers and dealers
  
• Respond to inquiries using multiple systems and internal resources
  
• Collaborate with various departments to resolve routine and complex issues
  
• Demonstrate deep product knowledge and brand commitment in every interaction
  
• Take ownership of customer concerns and follow through to resolution
  
• Document customer interactions accurately and thoroughly
  
• Exhibit a professional, brand-aligned demeanor at all times
  
• Adapt to a flexible schedule to support peak call times
  

• Prior experience in a high-volume call center or customer service role
  
• Strong written and verbal communication skills
  
• Ability to navigate complex systems and make independent decisions
  
• High attention to detail with excellent organizational skills
  
• Reliable internet connection and home office setup for remote work
  
• Willingness to work flexible hours between 8:00 AM and 7:00 PM, Monday-Friday
  
• Ability to work effectively in a remote, structured, and fast-paced environment
  

• Knowledge of Harley-Davidson products and services
  
• Experience supporting a dealer or franchise network
  
• Familiarity with CRM tools and case management systems
  
• Technical aptitude or background in mechanical products a plus
  

• Competitive pay up to $21.37/hour
  
• Fully remote opportunity with structured support
  
• Gain valuable experience with an iconic American brand
  
• Opportunity to support passionate customers and industry professionals
  
• Join a team that values collaboration, service, and loyalty
  

STS Technical Services is a Top 100 Staffing Firm that partners with some of the largest names in aerospace, manufacturing, defense, and transportation. We offer contract, direct hire, and contract-to-hire solutions for skilled professionals across the United States.

If you're ready to represent a legendary brand and support a loyal customer base with integrity and expertise, apply now or call 1-800-359-4787 to speak with a recruiter.

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