Outdoor Lighting Product & Services Manager

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Position Summary

This position will develop and design processes, evaluate inquiries from other work groups, and support the operational execution for Outdoor Lighting products and services supported by this department, as well as support project management activities with internal stakeholders. The position will deal with complex issues related to Smart Lighting, complex projects/issues with billing, data analysis and reporting. The position will engage with customers and internal stakeholders related to supporting the lines of business. The position will also support requests from Rates and Regulatory department in support of rate development, changes or alterations to rates and tariffs.

Responsibilities

• Develop product, program and service enhancements to improve market effectiveness by participating in Product Development initiatives which includes giving direction to others to ensure that customer needs are satisfied and programs meet financial goals.

• Support critical systems integration efforts to optimize data collected through the Smart Lighting Program and promote connectivity among internal systems.

• Develop and execute exit strategies for non-performing/underperforming programs.

• Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings.

• Measure and analyze performance to lower cost per acquisition.

• Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.

• Analyze and understand market research results.

• Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.

• Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.

• Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.

• Develop/maintain a productive business relationship with the external program support vendors.

• Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders.

• Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions.

• Manage and modify contractual obligations for the program.

Required/Basic Qualifications

• Bachelors degree in Business Administration, Finance, Engineering, Marketing or another related field

• In addition to required degree, minimum two (2) years related work experience

• In lieu of Bachelors degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 9 year(s) related work experience.

Additional Preferred Qualifications

• Proficient in Microsoft Office software tools.

• Proven project management skills.

• Demonstrated ability to learn new systems.

• Experience successfully working in a team environment to achieve shared goals.

• Experience working in utility regulatory environment

• Comprehensive financial and business acumen

• Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development

• Facility management, product management, program management, energy management, project management or process management experience.

• Demonstrated experience in change management, process integration and implementation and supervisory or management experience

• Business operation experience

• Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy

Working Conditions

• Long periods of sitting and extended use of computer and telephone/cell phone or another PDA device.

• Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.

• Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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