Medical Office Support

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

In this role, you will have the opportunity to provide administrative support to patients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong with strong computer proficiency, and customer service.

Welcome people as they enter the clinic.
• Communicate anticipated wait times and/or delays.
• Check-in our patients (including verification of demographic and insurance information)
• Complete patient registration from walk-in patients
• Collect all patient out of pocket responsibilities (i.e., deductibles, copays, co-insurance, etc.)
• Schedule next appointment for patients at check out, i.e., cast and measure, delivery, follow up, or prosthetic care plan appointments.
• Answer incoming calls
• Act as a concierge of Hanger clinic services (including assistance in patient experience programs, support groups, and other resources)
• Assist RCM team as needed in obtaining missing/ additional information from patients
• Maintain accurate and complete electronic healthcare records on our patients.

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HPO