Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan, company vehicle
United States, Michigan, Lansing
Jun 10, 2025
Job Title: Clinical Technician Location: Lansing, MI Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch) Employment Type: Contract-to-Hire Position Summary: We are seeking a motivated and customer-focused Clinical Technician to support respiratory therapy services in a healthcare equipment setting. This role involves both in-office responsibilities and on-site visits to hospitals and assisted living facilities to assist with the setup, instruction, and troubleshooting of respiratory equipment. The ideal candidate will be adaptable, eager to learn, and passionate about patient care and technical support. Key Responsibilities: On-Site Clinical Support (Post-Training): * Assist Respiratory Therapists with the setup and explanation of respiratory equipment (CPAP, BiPAP, oxygen concentrators, nebulizers, etc.) * Educate patients and caregivers on proper equipment use and maintenance * Troubleshoot equipment issues and provide technical support * Ensure all documentation (delivery tickets, safety checklists, instruction forms) is completed accurately and timely * Travel locally using a company vehicle (1-2 hours max on travel days) In-Office Customer Service Support: * Serve as a Customer Service Representative when not in the field * Answer inbound and make outbound calls and emails to support patient needs * Process orders, verify insurance and referral information, and schedule equipment deliveries * Maintain accurate records and follow up on patient inquiries On-Call Responsibilities (Post-Contract): * Participate in a rotating on-call schedule (1-3 times/month) * Provide remote support during on-call hours (M-F 5-9 PM, Sat-Sun 9 AM-9 PM) * Receive a stipend for on-call availability, plus hourly pay for time spent on calls Qualifications: * High School Diploma or equivalent * Minimum 1 year of experience in healthcare administration, insurance, billing, or customer service * Strong communication skills (verbal and written) * Proficient in Microsoft Office and comfortable learning new systems * Ability to prioritize tasks and work independently or as part of a team * Knowledge of HIPAA regulations and medical terminology is a plus * Must be detail-oriented, adaptable, and customer-service oriented Skills: * Customer Service & Support * Technical Troubleshooting * Medical Equipment Knowledge * Insurance Verification & Billing * HIPAA Compliance * Call Center & Help Desk Experience * Microsoft Office Proficiency Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Lansing,MI. Application Deadline This position is anticipated to close on Jun 16, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.