Peer Case Manager

Role: Peer Case Manager, Contingency Management

Reports to: Director of Harm Reduction

Department: Harm Reduction

Location: The Wellness Center, 345 S. San Pedro St. Los Angeles, CA 90013

Schedule: Monday - Friday, 8:00 am - 4:30 pm

Status: Full-Time, Non-Exempt, Non-Management

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Summary

Under the direction of the Contingency Management Program Manager, the Peer Case Manager will collaborate with members of the Contingency Management Pilot mobile team to provide support and engage participants enrolled in the Contingency Management Pilot. The pilot project supports participants to improve housing stability, health and other targeted behaviors through the use of case management services and incentives. The pilot is a collaborative effort of the Department of Health Service's Harm Reduction Division and Housing for Health, the Department of Public Health's Substance Abuse Prevention and Control Harm Reduction team, and Brilliant Corners.

The Contingency Management mobile team consists of a Program Manager, a Peer Counselor, a Substance Use Counselor and a Nurse Practitioner. The team visits participants at their housing location, develops contingency management goals, assesses progress towards achieving those goals and issues incentives. The team will work closely with the participant's Housing for Health Intensive Case Management Services Case Manager and property or facility management (as appropriate) to support the participant's progress towards reducing problematic drug use and to retain housing for participants at-risk of losing their housing due to substance use related behaviors. Abstinence is not required to participate in the program.

Essential Duties and Responsibilities

1. Completes all necessary enrollment procedures and documentation for Contingency Management participants.
2. Provides orientation and guidance to Contingency Management participants, and coordinates with staff to ensure collaboration on Contingency Management services.
3. Provides care by delivering and tracking all Contingency Management (CM) services, including accomplishing goals and documenting progress.
4. Provides field based safer drug use supplies, sexual health supplies, and harm reduction education to homeless individuals.
5. Act as an expert on the Harm Reduction Model by furthering the equity of our participants through harm reduction services by utilizing a diversity, equity, and inclusion lens.
6. Assist in transportation of harm reduction supplies between sites and storage as needed as determined by supply and service delivery needs.
7. Provides harm reduction coaching for safer drug use.
8. Completes and enters all progress notes for service delivery, maintains compliance with due dates for documentation
9. Effectively and professionally represents agency at community meetings
10. Under the supervision of the Program Manager, distributes incentives to participants
11. Participates in case conferences with Housing ICMS providers
12. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases.
13. Document all client activity in accordance with funder expectations.
14. Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services
15. Maintain confidentiality of client files per HIPAA and all applicable guidelines
16. May be required to drive program vehicle (Sprinter van)
17. Other duties as assigned.

Qualifications

1. Knowledge of the principles and practices of harm reduction, culture, terminology, and literature
2. Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence)
3. Willingness to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
4. Skilled in non-violent crisis intervention
5. Able to obtain and maintain CPR/1st Aid certification
6. Computer literate; able to use computerized database system for information management.

Work Environment

1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day