Associate Director- Voucher Administration Division - 10505

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:

* Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.

* Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.

* Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.

* Achieving excellence through continuous quality assurance, innovation and professional development.

* Using resources judiciously and effectively.

The Associate Director will collaborate with local Public Housing Authorities including Division of Housing, Denver Housing Authority, private landlords, and community service providers to ensure that CCH's Housing Assistance programs are effectively serving our communities. The Associate Director will provide leadership and supervision for the assigned chain of command including direct oversight of Program Managers to ensure full functionality of our rental assistance and voucher programs. Further, the Associate Director will co-supervise all Housing Specialist Supervisor(s) and Housing Specialist(s) to ensure proper coordination of households across CCH and via partnerships.

Coalition Benefits

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
• Choice of dental insurance or discount plan.
• Vision insurance.
• Flexible spending accounts for health care / dependent care / parking expenses.
• Free basic life and AD&D insurance coverage.
• Employee Assistance Program, a problem-solving resource available to you and your household members.
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting.
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year.
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions

• Maintains a harm-reduction and trauma informed work environment that is marked by respect for others, values inclusiveness, builds workforce diversity, and that fosters cooperation and teamwork.
• Oversee an assigned team of two (2) Program Managers, four (4) Housing Specialist Supervisors, and all Housing Specialists (commonly referred to as Housing Counselors) to ensure that performance standards and metrics are being met for an overall positive and professional experience when engaging with HAD. Further, ensure that all assigned programs are compliant with appropriate local, state and federal requirements.
• Support the development, revision, and implementation of policies and procedures for Voucher Administration, including the HAD Manual and Administrative Plans.
• Regularly assesses team and departmental training needs, operational issues, and programmatic needs. Supports the development and implementation of training, operations, and programmatic procedures and best practices.
• Conducts auditing, approvals, and in-field shadowing to ensure quality standards are being consistently met by the Voucher Administration Team.
• Assists and collaborates with Director and/or Vice President to ensure that direct reports comply with assigned training requirements.
• Assists and collaborates with Director and/or Vice President to complete assigned staff performance reviews as necessary with all assigned direct reports.
• Support team through resolution of escalated and human resource related issues, including delivery of progressive discipline and performance improvement plans (PIPs) and terminations.
• Actively participate in strategic and tactical management workshops to support cross-team coordination and leadership alignment.
• Co-lead department-level meetings including All HAD Team Meetings and Voucher Administration team meetings in partnership with the VP and Managers.
• Represent the Voucher Administration team in key organizational meetings and committees, including CCH All Staff, Leadership, Managers, and Employee Engagement meetings, as well as the Board Program Committee.
• Contribute to internal decision-making and policy review through regular participation in multidisciplinary committees such as the Internal Review Committee (IRC), Complex Client Safety Committee (CCSC), Policy and Procedure Committee, and Property Reasonable Accommodation Committee.
• Serve as the primary liaison and maintain positive relationships with internal legal counsel and external advocates, such as Colorado Poverty Law Project, Community Economic Defense Project, Colorado Legal Services (CLS), Disability Law Colorado, and others.
• Serve as a primary liaison and maintain positive relationships with the U.S. Department of Housing and Urban Development (HUD), Colorado Division of Local Affairs (DOLA), Colorado Division of Housing (DOH), Metro Denver Homeless Initiative (MDHI), and City of Denver's Department of Housing Stability (HOST) including regular contact with designated liaisons and responding to invitations from leadership.
• As assigned, serve as a liaison and maintain positive relationships between other voucher administrators and Public Housing Authorities
• As assigned, network with community agencies, especially homeless service and employment service providers, for the purpose of coordination, and/or development of services. This might include attending community meetings, committee work, and/or presentations to partner agencies.
• Provides critical oversight of program budgets and develops accurate grant reporting that will be shared to funders.
• Oversee the accurate disbursement of monthly Housing Assistance (HAP), Utility Assistance Payments (UAP), and equitable distribution of move-in assistance or damage payment funds.
• In collaboration with Director and/or Vice President, manages decisions regarding continued assistance, program noncompliance and violations, rent payments for households.
• Provide oversight of internal and external audits related to voucher administration, including DOH SEMAP compliance, MDHI CoC performance, HUD regulatory reviews, Internal platforms such as Elite and Client Central.
• Oversee the audit and processing of internal voucher terminations and maintain accurate management of active and archived voucher files.
• Conduct regular timesheet and cost allocation audits for the full Voucher Administration Division.
• Assists and collaborates with Director and/or Vice President to with the monitoring and compliance with subcontract agencies or with those agencies with which contracts or agreements exist.
• Review and track complex cases to determine CCH responsibility and make funding recommendations to the Vice President for payment or inclusion within HAD budget.
• Oversee review and resolution of cases involving tenant complaints and legal matters through active management of the Legal Matters inbox and collaboration with legal partners.
• Manage all appeal processes related to CCH and DOH voucher terminations, including eligibility reinstatements and decision correspondence.
• Review, track, and process Reasonable Accommodation (RA) requests, decisions, and appeals in accordance with policy and legal standards.
• Uses project management skills and strategies to track, coordinate, and implement assigned tasks, projects, and programs across the department.
• Demonstrates fluency in all data base systems including Colorado's Homeless Management Information System (HMIS), Sage, OneSite, Emphasys/Elite, HubSpot, Microsoft Teams, or other tools and applications that the Housing Assistance Department utilizes to perform work.
• With the collaboration of the Vice President, supports the Voucher Administration Division with technology enhancements including utilization of Microsoft Tools to generate PowerBI dashboards as well as collaboration with our database software vendors to enhance our understanding and training for the current application.

Qualifications

• Bachelor's degree in a social or human service-related field required. Two years of experience within the homeless services industry may be substituted for education.
• Two or more years of experience working with people who are experiencing homelessness or who have lived experience as someone who has directly experienced some level of homelessness is required.
• Two or more years of management-level or above experience is highly preferred but not required.
• Two or more years of supervisory experience of supervisor-level positions or above level is required.
• Two or more years of supervisory experience of a chain of 10 or more FTEs is highly preferred but not required.
• Two or more years of experience with budgets that regularly operate at or about $5M-$10M annually is highly preferred but not required.
• Two or more years of experience working with homeless service operations, housing regulations, and/or permanent supportive housing (PSH) programs highly preferred, but not required.

Knowledge, Skills and Abilities

• Ability to accurately interpret complex contracts and federal housing rules and regulations such as HUD's Continuum of Care and the CDOH's Administrative Plan.
• Sound critical thinking and decision-making skills are expected.
• Some basic understanding of LIHTC, HOME, and other affordable housing compliance requirements.
• Consistently superb customer service skills
• Consistently excellent communications skills demonstrate a high degree of emotional intelligence using non-violent communication techniques.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge of and experience with program development and implementation.
• Knowledge of HIPPA federal and state requirements.
• Highly proficient skill in operating office equipment, such as computers, software (e.g., Microsoft Outlook, Microsoft SharePoint, Microsoft Teams, Microsoft Excel, Microsoft Lists, Microsoft PowerPoint) and telephones.
• Highly proficient in creating and delivering presentations to training and groups.
• Highly proficient in negotiating and mediating, particularly in sensitive situations.
• Able to communicate effectively with diverse audiences.
• Able to organize and prioritize multiple responsibilities simultaneously.
• Able to ensure accuracy of data management and reporting.
• Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Able to pass automobile insurance carrier's motor vehicle record investigation and CBI.

$85,000 - $100,000 a year

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.