Shift Supervisor

Volunteers of America Greater New York
24.52 USD-24.52 USD
life insurance, paid time off, tuition reimbursement, retirement plan
United States, New York, New York
Jun 13, 2025
Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program. We are in search of new talent in the following position... Position: Shift Supervisor The Shift Supervisor assists clients and guest ensuring that their requests are met. They coordinate the non-clinical needs of families and guest, by greeting, managing, maintaining security and coordinating the operations of the client care team. The Shift Supervisor orients clients to the program and engages clients in services, protect client rights, promotes client and coworker safety and clarify facility rules. Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing Location: New York, NY 10023 Minimum Qualifications: High School diploma or GED with at least two years of relevant experience. Must be able to perform diverse tasks with ease and maintain confidentiality. *Certifications* that are required within 90 days of hire - VOA will cover the cost: Coordinator of Fire Safety & Alarms (F80) Food Service Handler Certificate CPR/First Aid Certificate - within 6 months of hire. Shift Supervisor Principal Responsibilities: Responsible for all functions of the program when Program Director, Associate Program Director of Operations are not on-site. Directs all front desk staff, private security workers and resident service workers activities to ensure adherence to policy and procedures. Ensures client care, new intakes, and is main liaison between funder while on duty. Oversee client participation in daily program activities. Provide optimal customer service. Ensure proper documentation of front desk activities. Provide emergency assistance to residents as needed and supervise incident management system. Monitor building safety. Conduct rounds at residence as assigned We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy: Medical, Dental, & Vision Coverage Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday And much more! Please note: Benefits for part-time employees may vary. To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!