Intake Coordinator - Neurology

University of California - Los Angeles Health
medical insurance
United States, California, Los Angeles
Jun 12, 2025
Description The Intake Coordinator schedules appointments from the Ready to Schedule Work queue and manages all aspects of patient care and concierge services, ensuring a high level of service for the assigned practice. Serving as the department's initial point of contact, the coordinator assesses patient information to accurately assign and assist patients with the appropriate program. This role requires strong multitasking skills, including identifying opportunities to improve patient relations, maintaining quality control standards, delivering personalized customer service, and managing activities within the Patient Affairs Center. Salary Range: $25.60 - $36.33/Hourly Qualifications All Required: Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions. Knowledge to problem-solve with other members of the Patient Affairs Center team and to effect change toward improvement of clinic services. Skill in speaking clearly and using appropriate grammar. Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur. Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally. Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors. Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive working environment. Skill to organize workflow to accomplish established objectives. Ability to establish cooperative working relationships with administrators, physicians, peers, and the public. Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action. Advanced organizational skills to ensure a workable, efficient office. Working knowledge of the UCLA Healthcare System and where to go to get issues resolved, Knowledge of medical terminology, and of major medical insurance plans and authorizations. Experience with various computer software and hardware including word-processing, knowledge of Microsoft Word, Excel, Outlook, the MCCS and Access Express, and the internet. Typing skills to prepare forms and correspondence with speed and accuracy. General knowledge of medical procedures and terminology.