Contact Center Specialist

Description:
Could you be our next Contact Center Specialist at Newtown Square, Ellis Preserve?

Why work as a Contact Center Specialist with Main Line Health?

• Make an Impact! You will play an integral role in the success of Main Line Health! As an extension of the Marketing and Business Development department, you will be responsible for: assisting new and existing customers with physician referral services, appointment scheduling, class enrollment, program registration, fulfillment and patient portal support, among other responsibilities. Do you like conversing on the phone and have excellent communication & customer service skills? If yes, this role may be a perfect match! The duties of this position require almost constant phone interaction throughout the shift including both inbound and outbound calls.
  
  
• Develop and Grow your Career! Invest in furthering your education through seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based upon your Full or Part Time status.
  
  
• Join the Team! Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.
  
  
• Position-Specific Benefits include: You are eligible for up to 120 hours of paid time off per year based on your Full or Part Time status. We also offer a number of employee discounts to various activities, services, and vendors... And employee parking is always free!
  
  

Position: Contact Center Specialist
Shift: M-F 8am - 5pm

Experience:
1. One to Three years of telephone or community/public interaction with emphasis on customer service.
2. Healthcare related experience, medical terminology and managed care knowledge preferred.
3. Excellent writing and communication skills required.
4. Demonstrated computer knowledge with experience of multiple databases, as well as working knowledge of the Internet, word, excel and email required.

Education:
High School Diploma / GED required; Associates Degree preferred.

Licensures/Certifications:
Not applicable