Outpatient Coodinator

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, West Covina
Jun 13, 2025
Job Title: Outpatient Coordinator (Hybrid Position) Location: West Covina, CA Schedule: Monday-Friday, 8:30 AM - 5:00 PM (30-minute lunch) Work Arrangement: Hybrid (In-office Tuesday-Thursday; remote Monday & Friday) Equipment Provided Pay: $23/hour Contract: 90-day temporary assignment with potential for extension Start Date: 7/1/2025 About the Company: One of Southern California's largest physician-led healthcare networks. We are committed to delivering compassionate, high-quality care and supporting our members through innovative, team-based care coordination. Position Summary: We are seeking a detail-oriented and compassionate Outpatient Coordinator to support our wellness outreach and care management efforts. This role is ideal for someone with a healthcare experience who enjoys working with elderly populations and thrives in a fast-paced, collaborative environment. Key Responsibilities: * Conduct wellness outreach calls to members and request medical records from providers (5-10 per day). * Schedule transportation for members and coordinate with hospitals to obtain records. * Verify member eligibility and coordinate with insurance providers. * Prepare member charts and documentation for case managers. * Use templates and review prior notes during wellness checks. * Maintain accurate records and follow up on member interactions. * Support case managers with scheduling services such as home health, DME, and specialist appointments 1. Required Qualifications: * Experience in a medical office or healthcare setting, especially working with providers and members. * Typing speed of at least 35 WPM with accuracy. * Proficiency in Microsoft Excel and Word (including report creation and spreadsheet management). * Strong communication and organizational skills. * Bilingual in Spanish is a plus. * Familiarity with HMO insurance plans is highly preferred. * Knowledge of Access Express is a bonus Training Program: * Week 1: System training (in-person and WebEx). * Weeks 2-3: Departmental training with team lead. * Weeks 4-6: Mentorship-based training. Team Environment: You'll join a collaborative team of 7-8 coordinators and an equal number of case managers. We value empathy, effective communication, and a shared commitment to member care. Performance Expectations: * Minimum of 15 member interactions per day (eligibility checks, outreach, PCP coordination, etc.). * Maintain compliance with turnaround times and documentation standards. * Demonstrate professionalism, integrity, and respect in all interactions. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Covina,CA. Application Deadline This position is anticipated to close on Jun 18, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.