Underwriting Service Representative (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Provide customer service relating to the Accounts function and maintain accurate account records. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Respond to customer inquiries, requiring the ability to reconstruct policy activity based on advanced knowledge of the receivables system and company operations. Responses maybe oral or written.
• Solve customer service problems and determine appropriate course of corrective action. Must utilize knowledge as to when exceptions to company policy should be considered and proposes exceptional solutions.
• Review and accept payment according to policy codes and enter non-cash journal transactions on either the mainframe or PC. Must possess ability to prepare and post all system transactions.
• Provide accounting reports as required and needed to the Service Center Director, Managers, Team Leaders and Team Members as well as corporate divisions.
• Train Service Center personnel and provide technical support to Service Center employees and management as needed and required.
• Utilize appropriate form letters as they pertain to corresponding transactions.
• Prepare and create certificates of insurance according to customer request within granted authority.
• Market and assist with customer sign up for online services such as Select Pay.
• Prepare legal notices of policy cancellation as requested by the underwriting department.
• Review Service Center policies, operations, and procedures. Proposes improvements. Reinstate cancelled policies within granted authority level.

Knowledge and Requirements

• Strong customer service skills and results oriented
• Strong communication skills (verbal and written)

Education and Experience

• High School diploma preferred with 3 years combined experience in bookkeeping customer service.
• Experience preferred:
• 1 year data processing/data entry
• 1 year insurance rating
• 1 year office applications (Word, Excel, PowerPoint)
• 2 years account service representative

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.