Manager-Loss Mitigation

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the county. We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve. We are looking for a strong leader that will share in our passion for this mission and lead a team within the Loss Mitigation Operations Department with humility and excellence. The Loss Mitigation Operations Department is responsible for working with borrowers to catch up on missed payments and maintain their homeownership.

As part of the management team within Loss Mitigation Operations, you will lead a team of 12+ while focusing on operational reliability and efficiency and creating an environment that both engages and equips staff to maximize performance.

Primary responsibilities include:

• Oversight of managers and staff to achieve productivity and quality standards
• Establish clear expectations for employee performance
• Identify operational and financial risks, challenge existing strategies, and implement process improvements
• Collaborating with other departments to ensure that loss mitigation efforts are coordinated and effective
• Oversight of operational controls to ensure compliance with investor/insurer guidelines
• Manage various projects and performing other relevant duties as required
• Lead efforts to ensure internal Compliance and Internal Audit findings are appropriately addressed and fully remediated
• Provide periodic analysis and reporting of operational risk trends
• Establish periodic review of highest risk business processes to ensure controls (manual and systematic) are sufficient, designed effectively and working as designed
• Managing various projects and performing other relevant duties as required

Position Requirements

Required Education / Experience:

• Experience: 5-7 years' experience leading management-level professionals who manage front-line team members
• Education: Bachelor's degree
• Working knowledge of Microsoft Office products; preference will be given to those with strong Excel skills
• Demonstrated success identifying and implementing process improvements
• Exceptional analytical and creative problem-solving skills and the ability to work both independently and collaboratively
• Strong leadership skills with the ability to monitor and motivate employees to reach and exceed performance goals
• Aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment
• Excellent verbal and written communication skills and ability to confidently lead meetings and convey information

**Position is onsite in Oklahoma City, candidates must reside in the area to be considered

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