Human Services Program Representative 1

If you are passionate about helping others and making a positive impact in the lives of vulnerable adults, then the role of Human Services Program Representative 1 with the Division of Adult Protective Services may be the perfect fit for you. As an integral part of the team, you will play a key role in ensuring the effective implementation and operation of the Adult Protective Services (APS) program. If you thrive in a dynamic and team-oriented environment, we invite you to apply for this position and join us in our mission to support and improve the well-being of our community!

As a Human Services Program Representative 1, you will play a crucial part in providing technical assistance to contractors of the Adult Protective Services (APS) program. Your responsibilities will include overseeing and monitoring specific regions and counties within the Commonwealth of Pennsylvania, as well as serving as a liaison between the APS contractor and other state departments and offices. In addition, you will be responsible for assessing the adequacy and thoroughness of investigations conducted by the APS contractor and addressing any identified risks to the adults involved. Your expertise in drafting policies and procedures will be essential in providing guidance and clarification to the APS contractor, and you will also collaborate with the APS director in developing and reviewing the regulations for the program. In the event of a high-profile case, you will provide technical assistance to the APS contractor to ensure a comprehensive and effective response. As APS continues to progress, you will assist in the development and presentation of trainings acceptable to APS. These trainings are often available to providers and mandatory reporters throughout the Commonwealth, and can be both virtual and in person. You may also provide training to the APS contractor on newly developed policies, procedures, and resources. This will ensure that all individuals involved in the APS process are knowledgeable and up to date on best practices and protocols.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time up to 5 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.