Operations Support II (Active Secret Clearance Required)

Great Hill Solutions, LLCis part of the Seneca Nation Group (SNG) portfolio of companies. SNGis Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visitthe website and follow us onLinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill is seeking a full time CARE Operations Support II in DC Metropolitan area.

High-Level Requirements: CARE mission requirements are results-focused and move Afghan guests to their final destinations outside of Afghanistan, which involves communicating with multiple stakeholders and contractors. Due to the size and complexity of the program, multiple projects are being executed in several countries, and new awards have been, or are in the process of being, awarded through the Department of State, Office of Acquisition Management (AQM). The CARE Program Management Office (PMO) requires a complete picture of all expansion-related projects, including timelines, tasks, roles and responsibilities, costs, technical requirements, and schedule aspects, presented to the Program Manager in a timely, efficient, and accurate manner.

Roles and Responsibilities include but are not limited to:.

• The contractor shall provide PMO support and tools to meet the above program goals. Contractors with Program Management Professional (PMP) certifications preferred; Contractor resources must be able to prepare and maintain essential project management (and cost) tools (critical path analysis, etc.) to help each CARE platform team coordinate progress and identify project obstacles across the critical lines of effort such as new staffing, new contracts, new grants, etc., needed to begin State operations at each site.
• The contractor shall provide briefing deck presentation support. The briefing deck shall be provided weekly to be presented by CARE leadership to Department stakeholders up, across, and down including senior Department of State leadership (7th floor; PRM, A/OPE, CA, M-family; CARE team)
• The contractor shall provide detailed project timelines, task tracking, roles and responsibility (eg, RACI) charts, staffing and resource requirements, and acquisition vehicles (identified by the USG and other stakeholders) for multiple ongoing complex projects across various stakeholders required for program execution.
• Provide staffing support, including domestic and overseas support to the CARE PMO in Washington, DC, and at OCONUS locations as directed.
• Program Management support personnel responsible for developing a tracking system and communication plan (briefing deck) showing progress across multiple expansion-related projects, including expansion projects in Washington and OCONUS as directed, the CAS transition, and new platforms in Albania, the Philippines, and Western Europe.
• The contractor shall provide Knowledge Management tools and /or documents to facilitate knowledge capture and transfer to the program's life.
• Oversee the project execution by maintaining oversight and administrative control over the project workforce.
• Interacting directly with the globally dispersed team members
• Ensure that management processes and business systems facilitate meeting performance requirements.
• Deliver contract deliverables, including weekly, monthly, and other customer status updates.
• Independently identifies, manages, and mitigates project risks, resulting in proactive contingency planning as required.
• Prepares and negotiates project change requests with stakeholders.
• Accountable for meeting project deadlines.
• Prepares and leads internal project reviews
• Provides presentations to project stakeholders and management on project status, cost, and schedule updates, lessons learned etc.
• Promotes good relationships with all global stakeholders

Basic Qualifications:

• Active Secret clearance.
• Bachelor's degree or equivalent combination of education and work experience considered in lieu of degree.
• Minimum of three (3) years of related experience in a management role, ideally for a call center or other customer service environment.
• Demonstrate success working in an environment with many different companies/partners and stakeholders.
• Ability to follow established practices and procedures in analyzing situations ordata from which answers can be readily obtained.
• Receive predetermined work assignments that are subject to a moderate level of control and review.
• Ability to identify training needs and development opportunities for subordinates.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and a high level of confidentiality.