New

HR Services Rep,Sr

University of New Mexico
Hourly: $18.81 - $24.52
life insurance, remote work
United States, New Mexico, Albuquerque
1 University Of New Mexico (Show on map)
Jun 18, 2025
Requisition ID req33745 Working Title HR Services Rep,Sr Position Grade 09 Position Summary The University of New Mexico's Division of Human Resources is seeking a customer-focused HR Services Rep, Sr. for the Benefits & Employee Wellness department. The HR Services Rep, Sr., provides administrative support for the University's employee, student, and retiree benefit programs, including health care coverage, life and disability insurance, education benefits, retirement, student benefits and other related programs. This position includes researching and resolving routine and complex customer issues and concerns, as well as tracking and routing complex items to the appropriate area in a timely manner. The ideal candidate will demonstrate a high level of professionalism and strong critical thinking skills, work effectively in a fast-paced environment, adapt easily to change, and be eager to learn about a broad range of topics to build their knowledge base. Duties and Responsibilities: Provides customer service to a broad range of constituents Tracks and routes customer inquiries through ticketing systems, databases, and/or other applicable processes. Provides accurate information to employees regarding benefit eligibility and applicable employee, student, and retiree benefit programs Provides instructions, receives, and reviews benefit enrollment paperwork; verifies that paperwork has been completed accurately and includes required attachments. Maintains and updates confidential files and records Gathers information, conducts basic data analysis, and assists in the development and reconciliation of reports. See the Position Description for additional information. Conditions of Employment Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement. Must pass a pre-employment criminal background check. Minimum Qualifications High school diploma or GED; at least 4 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Preferred Qualifications Bilingual (English and Spanish) Demonstrated commitment to excellent customer service in a high-paced, complex environment Strong communication skills, including written, verbal, and listening skills Experience with Employee Benefits in a higher education setting or with a large, complex employer Ability to work well independently and as part of a team Attention to detail and commitment to quality Additional Requirements Campus Main - Albuquerque, NM Department HR Benefits (730B2) Employment Type Staff Staff Type Regular - Full-Time Term End Date Status Non-Exempt Pay Hourly: $18.81 - $24.52 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 6/26/2025 Eligible for Remote Work No Eligible for Remote Work Statement Application Instructions Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application. Please submit your application, resume, and a letter of interest by the best consideration date. Your letter of interest should include a high-level description of your interest in the position that demonstrates and provides specific examples illustrating how you meet the preferred qualifications. *Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.