New

Patient Services Specialist - Mile Square Health Center - Englewood

University of Illinois Chicago
United States, Illinois, Chicago
Jun 18, 2025
Patient Services Specialist - Mile Square Health Center - Englewood Patient Services Specialist - Mile Square Health Center - Englewood Hiring Department: MSHC - Englewood Clinic Location: Chicago, IL USA Requisition ID: 1035557 FTE: 1 Work Schedule: Monday - Fridays, 8:00AM - 5:00PM, Saturday 8:00AM - 5:00PM Shift: Days # of Positions: 1 Workplace Type: On-Site Posting Close Date: 07/01/2025 Salary Range (commensurate with experience): $27.46 - 42.43 / Hourly Wage About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. Under general supervision, incumbent performs routine scheduling, (pre)registration, financial counseling, charge entry, information services, complex customer service activities within established parameters, and consults with supervisor as questions arise for Mile Square Health Center (MSHC). In addition, the Customer Service Representative assists with continuous quality improvement and compliance activities. Duties & Responsibilities: Schedule appointments for both new and established patients; enter necessary patient/guarantor data information accurately and efficiently in databases; document and verify patient insurance Communicate changes that impact patient appointments and reschedule patient as necessary Pre-register patients and review schedule twenty-four (24) hours prior to patients' appointment to ensure pre-registration is complete. Conduct date of service (DOS) registrations and activates patients' accounts, with reconciliation of records at the end of the day to reflect accurate assignment of encounters to the appropriate provider. Provide financial counseling services, including, but not limited to medical application assistance, and conduct fee assessments and sliding fee scale determinations as appropriate and necessary. Communicate the cost of services and billing policies to patients; collect co-pays, deductibles, and fee assessments from patients as appropriate. Enter charges for services rendered within the prescribed time period. Manage initial call intake for MSHC; route calls and messages to appropriate individuals/departments. Respond to complex inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures. Immediately notifies Department Manager/designee of problems with provider coverage upon detection. Participate in orientation of new patients to MSHC; ensure that the patient receives materials and information pertinent to MSHC policies on sliding fee scale, hours of operation, etc. Receive, log, and appropriately route complaints at the departmental level, including reporting client feedback and suggestions to higher level personnel in the event that a customer service issue cannot be resolved at the incumbent's level. Assist in conducting primary research on complaints received. Collect, automate, and evaluate primary performance data, including conducting surveys for ongoing departmental studies; prepare and distribute statistical reports for review. Participate in cross-functional continuous quality improvement and corporate compliance teams; consult with related departments to coordinate seamless access to services. Conduct inventory and order supplies; attend departmental staff meetings; and perform other duties and/or projects as assigned. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Required: 1. Any one or combination totaling three (3) years (36 months) from the categories below: A. Coursework in business, finance, public administration, social sciences, or a closely related field as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) B. Progressively responsible work experience in patient services work (such as admissions, billing, collection, and/or interviewing) in a hospital. To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/15265?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-cf9f46a3454aeb448f92619e89215193