Head of Veterans Services

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

Job Description:

• Counsels students on eligibility requirements for veteran benefits. Assists students with the application process for veteran benefits.

• Remains current on federal and state regulations and requirements in the execution of VA and military benefits.

• Remains up-to-date with VA training initiatives required for SCO designation; ensures that Veterans Services staff is up-to-date and understands new/updated VA initiatives.

• Researches, deciphers and implements evolving federal and state military regulations and policies codifying necessary changes in office procedure to ensure continued VA compliance.

• Reconciles tuition deposits made by the Veterans Administration on behalf of student veterans.

• Coordinates state (Illinois Veterans Grant) and federal benefits.

• Collaborates with Student Payment Services and the Controller regardingmonies needing to be credited and payment vouchers needing to be submitted for student veteran account reconciliation.

• Informs Student Financial Aid of necessary adjustments to Illinois Veterans Grant for student veterans based on federal benefits received.

• Assembles and updates monthly calendar of communications to student veterans.

• Supervises, trains and assigns work to the Veterans Enrollment Specialist and 1-3 student workers.

• Reviews and approves timesheets and time off requests of the Veterans Enrollment Specialist and student workers.

• Responsible for the accurate and timely reporting of student veterans' enrollment information.

• Responsible for facilitating monthly internal audit of student veterans' enrollment.

• Assists student veterans resolve issues or concerns regarding University Policies and Procedures.

• Collaborates with the Undergraduate, Transfer, and Graduate Admission areas, visits community colleges and veterans' organizations representing NEIU to potential transfer students with emphasis on developing pathways for the enrollment of veterans and military-connected students.

• Delivers programming, workshops and orientations targeting student veterans transitioning to the University; identifies and coordinates with other NEIU Offices (Counseling Services, Academic Advising, Financial Aid, etc.) that could/should be included in such programing to help those offices and student veterans better understand and meet the population's specific needs.

• Creates programmatic infrastructure to continually deliver workshops and orientations geared toward student veterans.

• Maintains and updates the Veterans Services web page as needed; engages the department's related social media to ensure accurate and timely information is disseminated to the student veteran population and military-connected students.

• Acts as a primary resource for Federal and State compliance and risk-based surveys, compiling necessary information for data requests.

• Represents NEIU in all state and federal audits, ensuring compliance in enrollment certification for VA and military benefits.

• Establishes process to annually award The Mueller Family, USMC, Veterans Memorial Scholarship.

• Creates, reviews and maintains training documentation for Veterans Services staff.

• Represents NEIU Veterans Services at twice-yearly commencement ceremonies and represents NEIU at various Veterans-oriented state and national conferences (AVECO, NAVPA, NASPA, Council of College & Military Educators, etc.)

• Coordinates programming and commemorative events for Veterans Day.

• Performs other related duties as assigned.

Minimal Qualifications:

1. Bachelor's degree.

2. A total of one (1) year (12 months) in education, training and/or work experience in the area of specialization inherent to the position. (Note: Master's Degree in an area consistent with the duties of the position may be substituted for one (1) year of work experience.)

3. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position, may be required.

Departmental Preferences:

• United States Veteran.

• Bachelor's Degree in business administration, psychology, social work or other related field.

• Minimum of two years of experience working with veteran certification processes and/or in a higher education environment.

• Minimum of two years of School Certifying Official experience.

• Minimum of one year of supervisory experience.

• Strong leadership and project management skills.

• Excellent written and oral communications skills.

• Strong organizational skills.

• Proficient with Microsoft Office and/or Google Suite.

This position requires a background check.

Salary / Hourly Rate Range

Benefits

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). Please visit ourEmployee Benefitspage to learn more about our comprehensive benefits packageincluding health, dental, and vision benefits, sick and vacation days, and participation in the State Universities Retirement System.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as other qualified individuals.Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.