Patient Access Supervisor

Sentara
life insurance, paid time off, sick time, tuition assistance, 401(k), 403(b), remote work
United States, Virginia, Norfolk
6015 Poplar Hall Drive (Show on map)
Jun 20, 2025
City/State Norfolk, VA Work Shift First (Days) Overview: Overview The team coordinator for Patient Registration and/or Patient Financial Services is responsible and accountable for the daily operations of one or more areas. Supervises staff including coordinating quality and customer service activities; assisting in the development and monitoring of the department budget; coordinating the purchasing and payroll processes; serving as a technical resource to team members; and performing work assignments as needed to provide appropriate coverage and to mentor/assist staff. Responsible for interviewing, hiring, and developing staff with the goal of developing highly effective work team. Serves as chief retention officer for areas of responsibility. Equivalent experience in Registration may be considered in lieu of Bachelors degree. Certified Healthcare Access Manager (CHAM) OR Certified Healthcare Access Associate (CHAA) required to be obtained within 12 months. Education Bachelors Level Degree 2 years relevant experience (In Revenue Cycle) may be accepted in lieu of degree Certification/Licensure Certified Healthcare Access Manager (CHAM) - Certification - National Association of Healthcare Access Management (NAHAM) OR Certified Healthcare Access Associate (CHAA) - Certification - National Association of Healthcare Access Management (NAHAM) OR Certified Revenue Cycle Professional (CRCR) - Healthcare Financial Management Association (HFMA) within 12 months of hire Certification or License (Required) Experience Bachelor Level Degree or Revenue Cycle experience in lieu of degree Revenue Cycle (Billing/Registration/Follow-Up); 5 years preferred previous Rev Cycle Experience Will lead a group of 11 Access Representatives for Reference Lab Prior leadership experience strongly preferred Can work on site at Sentara Patient Accounting or Hybrid Schedule (following completed and approved training on site); or Remote Benefits: Caring For Your Family and Your Career * Medical, Dental, Vision plans * Adoption, Fertility and Surrogacy Reimbursement up to $10,000 * Paid Time Off and Sick Leave * Paid Parental & Family Caregiver Leave * Emergency Backup Care * Long-Term, Short-Term Disability, and Critical Illness plans * Life Insurance * 401k/403B with Employer Match * Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education * Student Debt Pay Down - $10,000 * Reimbursement for certifications and free access to complete CEUs and professional development Pet Insurance Legal Resources Plan Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer* and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.