Director, Billing Enrollment & Activation

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Director, Billing Enrollment and Activation to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Someone with deep operational expertise, a strong understanding of fleet services, and a passion for process improvement?
• An individual with organizational strategy and development mentality?

As the Director, Billing Enrollment and Activation, you will be responsible for leading a high performing team of 4 direct reports (mix of people leaders and individual contributors) that processes the US/CA enterprise volume of cases for client billing setup and unit service enrollment and activation, with focus on auditing, efficiency and maintaining a high degree of accuracy. The Director will drive operational excellence through data analytics, reporting, process automation, incident management, quality controls, and continuous improvement. This role will oversee key performance indicators (KPIs), root cause analysis (RCA), governance, and process design while fostering a culture of innovation and service. This role is critical for ensuring seamless customer onboarding, accurate billing, and timely activation of client fleet units.

A Day in the Life

Strategic Leadership & Governance:

• Develop and implement strategies to streamline and scale billing enrollment and activation processes.
• Collaborate with Commercial, FPS, Product teams, Finance and IT to align operational workflows with business goals.
• Drive automation, system enhancements and the Billing Modernization Project design to improve accuracy, efficiency and client satisfaction.

Operations Oversight:

• Define and monitor KPIs to measure the effectiveness of processes and service delivery.
• Oversee the development and maintenance of financial dashboards, reports, and data models to support business decision-making.
• Implement and mature quality auditing and process monitoring to drive accuracy.
• Review, optimize, and monitor work identification, forecasting, work planning, prioritization, and scheduling practices.

Incident Management & Root Cause Analysis:

• Lead the incident management framework, ensuring timely resolution and preventive measures.
• Drive root cause analysis (RCA) to identify and address systemic issues, reducing recurring problems.
• Establish clear escalation paths and reporting structures for issue resolution.

Compliance & Risk Management

• Ensure compliance with internal controls, business practices, client contracts, and relevant regulations.
• Identify and mitigate operational risks related to billing enrollment and activation.

Team Leadership & Development:

• Lead, mentor, and develop a high-performance team, fostering growth and expertise in processing, operational excellence, and quality control.
• Provide coaching and training opportunities to build technical, analytical, leadership, and other capabilities.

Requirements

• Bachelor's degree in finance, accounting or related field preferred
• 8+ years of relevant Finance and/or Operations leadership experience
• Track record of leading successful process improvement and productivity programs resulting in cost savings and executional excellence
• Proven experience in influence-based roles, leading teams and being a change agent
• Proven ability to set and manage to a system of KPIs to improve performance and efficiency

Knowledge & Competencies

• Excellent verbal and written communication skills, ability to deal with complex problems and present recommendations and findings in a clear, concise format
• Customer focused and results oriented, passionate about creating a best-in-class service and a best-in-class company
• Resourceful: independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in challenging situations
• Stewardship and influence - Driving action orientation through the process
• Financial acumen and business orientation
• Critical Thinking
• Communication with all levels of the business
• Ability to partner with peers and senior leaders
• Leadership & prioritization to deliver against competing objectives
• Organizational strategy and development mentality

The hiring base salary range for this position is $124,600 to $171,400 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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