Program Manager, Clinical Risk Management

HealthPartners is hiring a Program Manager, Clinical Risk Management. The Program Manager Clinical Risk Management is responsible for administering the risk management program on a daily basis, managing and analyzing risk management data, conducting risk management education programs and complying with regulations and standards of all applicable accrediting and regulatory agencies with the objective of minimizing loss to the organization. The Program Manager manages the collection of aggregate data from unexpected events and liability claims to assess risk and liability potential and support the development of strategic risk reduction initiatives to prevent and/or reduce risk to the organization's patients, visitors, members and employees. This position will specifically support the risk management activities of HealthPartners' hospitals and clinics in collaboration with their leaders.

ACCOUNTABILITIES:

Under the direction of the Director of Clinical Risk Management, this position is accountable for the following key functions:

• Administering risk management activities on a daily basis
• Managing the collection of and analysis of risk management data to identify risk trends, create loss control initiatives, and evaluate effectiveness of loss prevention program
• Conducting risk management continuing education programs for clinic and hospital staff
• Investigating unexpected outcomes
• Managing potential claims against the organization
• Supporting compliance with accrediting and regulatory agency standards
• Evaluating incident responses to clinical areas for continuous improvement
• Assisting in evaluation of clinical procedures and operational policies and processes
• Developing, evaluating, and communicating assigned risk management program components and tasks to appropriate stakeholders
• Serving as a risk consultant to internal customers to prevent or minimize loss
• Representing Risk Management at committee meetings where risk data is discussed and report findings to Director
• Ensuring the accuracy of data in risk management databases
• Periodic after-hours call
• Other duties as assigned

REQUIRED QUALIFICATIONS:

• Bachelors degree in health-care related field
• Minimum of 5 years working in health care with knowledge of clinical processes
• Ability to understand and evaluate information in medical records
• Previous experience with data and trend analysis
• Ability to maintain strict confidentiality
• Exceptional organizational and analytical skills
• Excellent communication skills (verbal and written)
• Excellent computer skills and proficiency with software programs: MS Word, Excel, PowerPoint
• Commitment to quality and customer service
• Ability to establish and maintain good working relationships with staff and hospital department leaders
• Previous experience with managing outcomes through others
• Proven ability to exercise initiative, good judgment and discretion
• Ability to organize and prioritize multiple tasks
• Ability to plan projects and meet deadlines (e.g., set objectives and goals, adjust for necessary change, evaluate results, etc.)

PREFERRED QUALIFICATIONS:

• Health care risk management experience
• Advanced degree in a health-care or other related field
• CPHRM designation
• Experience with interviewing and/or investigating sensitive or emotional matters
• Knowledge of health care regulatory requirements