Design Principal

Primarily interacts with professionals and management of internal clients. Leads collaboration with design researchers, creative designers, and interactions with external customers.

Essential Functions

• Frames and reframes business challenges to focus design efforts.
• Empathizes with customers to discover pain points and unmet needs.
• Synthesizes customer and other research to develop key insights.
• Brainstorms ideas and develops high impact concepts and business opportunities.
• Prototypes and tests concepts with customers.
• Uses effective storytelling methods to convey knowledge or pitch opportunities
• Facilitates collaborative design activities and methods.
• Coaches less senior staff and other employees in customer-centered design principles, skills, methods, and technologies.
• Perform other duties as assigned.
• Supports the Customer Experience Agent Tool used by 7,000+ agents, focusing on usability and efficiency improvements.
• Facilitates proofs of concept (POCs) to test innovative ideas and validate early-stage design solutions.
• Leads collaboration with cross-functional teams to align outcomes with business goals and customer-driven design principles.

Minimum Education

Master's Degree/equivalent in design, business or related field.

Minimum Experience

Five (5) years experience in design, design thinking, or related discipline, related to projects with ambiguous changes and a highly collaborative environment, including clients in an agency environment.

Two (2) years experience leading teams throughout the design process.

More advanced degrees may offset experience requirements. A related Master's Degree equals two (2) years experience.

Knowledge, Skills, and Abilities

Advanced human relations and communication skills, including written, verbal, presentation, and digital presentation software.

Advanced understanding for user behaviors as it informs design.

Preferred Qualifications: Strong facilitation skills with experience leading collaborative design sessions and stakeholder workshops. Deep understanding of customer-driven design principles and their application in complex service environments. Proven ability to collaborate across disciplines, aligning design with business, product, and technical goals.

Pay Transparency:

Pay:

Additional Details: Application Criteria/Deadline: To apply for this position, please upload your current resume and complete application by close of business day (5:00PM CST) on June 30, 2025.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)