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The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
Functions for this position include managing a pipeline of loan applications, collection and review of mortgage related documents and driving the loan process from application thru closing. Responsible for delivering an excellent borrower experience through direct interaction. Ensures compliance with SouthState Bank Code of Business Conduct and Ethics and other operating procedures.
This position will be onsite located at our Atlanta, Georgia office.
Responsibilities
- Highly proficient in all loan types and highly complex income and loan scenarios. (ex: complex self-employed borrowers with multiple companies owned, income types, etc.). Maintains a high level of expertise of the policies, procedures, investor guidelines, bulletins, and alerts.
- Review and analyze application, supporting documentation, AUS Findings, and Investor program guidelines to evaluate acceptable source of funds for closing/reserves, calculate all sources of income, and review collateral for acceptability to determine overall credit worthiness and investor salability.
- Request documents from Mortgage Banker and/or customer, keeping both up to date on the loan status.
- borrower white glove experience
- Submit complete and accurate file to applicable Automated Underwriting System and SouthState internal Automated Underwriting System (Candor) or any other applicable technologies, follow up and clear all conditions.
- Review and analyze appraisal by applying strong knowledge of appraisal tools (such as Collateral Underwriter, CDA, EAD, SSR, etc.). Escalate to SouthState Senior Collateral Underwriter for review based on designated risk threshold.
- Assess the appraiser's analysis of market conditions, trends, and factors affecting property values in relevant areas.
- Submit complete and accurate file to closing.
- Coordinate closings with all parties and manage pipeline to meet closing and lock expiration dates.
- Ensure compliance with SouthState Bank Code of Business Conduct and Ethics and other operating policies and procedures. Complete compliance training, adhere to all anti-money laundering guidelines and procedures and all regulatory requirements.
- Maintain up to date knowledge of industry standards, regulations, and market trends.
- Assist with post-closing, government insuring, and pre/post-audit reviews.
- Accept and perform other duties that are determined to be essential.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES
- Interpersonal Relationships - Maintains stable performance and emotional control when faced with opposition and pressure from others and/or stressful conditions.
- Communication - Ask questions as necessary for clarification purposes; keeps others accurately informed; handles all communication in a timely manner; keeps communications confidential and on a need to know basis
- Attention to Detail - Provides accurate and consistent paperwork, provides information on a timely basis, is thorough in accomplishing tasks, monitors and checks work or information.
- Collaboration - Highly proficient in developing cooperation and teamwork while participating in a group of people, working toward the same solutions to benefit all involved parties.
- Time Management - Organizes time and resources efficiently; manages multiple tasks; meets deadlines consistently.
- Customer Service - Provides excellent service to internal and external customers
Qualifications, Education, and Certification Requirements
- Education: Bachelor's degree preferred or equivalent work experience
- Experience: 5+ years in mortgage industry; 5+ years underwriting and other operational experience
- Certifications/Specific Knowledge: Excellent interpersonal skills; Strong knowledge of guidelines and all loan operations functions. Excellent knowledge of Loan Origination System and Automated Underwriting Systems (Encompass experience is a plus). Top notch customer service skills with an emphasis on relationship building. Must be able to multi-task; good computer, and organizational skills. Ability to communicate effectively verbally and in writing.
TRAINING REQUIREMENTS/CLASSES Required annual compliance training. PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. WORK ENVIRONMENT Position is based in Atlanta, GA and requires full-time, in-person attendance. Dedicated workstation will be setup within a professional, collaborative, and dynamic office environment. Workspace is designed to foster creativity and productivity with the latest equipment and technology. TRAVEL Travel may be required to come to meetings as needed.
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SouthState Bank, N.A.
Jun 25, 2025