ED, Market Access Account Engagement

Job Description Summary

Job Description

Key Responsibilities:

• Team Leadership and Development
  • Inspire and cultivate a high-performing team by fostering a collaborative, inclusive, and excellence-driven environment.
  • Attract, nurture, and retain top talent, ensuring the team motivated to achieve outstanding results.
  • Guide team members in creating personalized development plans, offering regular feedback, and managing performance effectively.
  • Identify and provide the necessary training and education to empower the team to meet their objectives.
• Strategic Planning and Performance Management
  • Play a key role in shaping the strategic planning for account engagement, ensuring alignment with broader market access strategies.
  • Develop and implement execution plans that translate strategy into actionable steps with your team and customers.
  • Establish relevant KPI's that demonstrate leading/lagging impact of your organizations activity.
  • Monitor, assess, and report KPIs to measure the success of market access initiatives.
  • Keep track of account status and activity progress, sharing updates with relevant functional partners as needed
  • Oversee the activation and management of internal processes to achieve key performance indicators (KPIs).
  • Lead structured internal and external business reviews to assess progress, identify areas for improvement, and ensure alignment with strategic objectives.
  • Collaborate with HQ teams on resource creation for assigned teams.
  • Optimize relationships, collaboration, and communication with ecosystem partners.
  • Create a framework for effective market access account planning through strong communication and insight sharing.
  • Collaborate across teams and the organization to ensure appropriate communication and transparency of all account-related activities and actions.
• Sharing Customer Insights
  • Provide valuable input and feedback to the market access strategy team based on field insights.
  • Share account insights with channel strategy teams to enhance relationships, collaboration, and communication with ecosystem partners.
  • Offer suggestions for process improvements by sharing insights around customer experiences.
  • Deliver meaningful insights into market dynamics and competitor activities.
  • Participate in key decisions related to strategic pricing and contracting
• Effectively Communicate and Collaborate with Ecosystem Partners (e.g., Customer Engagement, Novartis Patient Support, Field Medical).
  • Provide input and feedback to the IPST through the market access strategy team as it relates to B2B engagement field insights.
  • Provide feedback to the market access strategy team regarding resource and content development to be used by Market Access and other cross functional field teams.
  • Coordinate and share account field insights with the channel strategy teams. Optimize relationships, collaboration and communication with ecosystem partners.
  • Maintain account status and activity progress, share as required with functional partners.
  • Activation and management of internal processes required to accomplish KPI's.
  • Appropriately share insights around customer experience with offer suggestions for process improvements.
  • Provide meaningful insights into market dynamics or competitor activities.
  • Provide insights and co-collaborate with HQ teams on resource creation for your assigned teams
• Ethics and Compliance
  • Conduct yourself with highest ethical standards and adhere to Novartis Code of Conduct.
  • Comply with all relevant laws and regulations and Novartis policies, and procedures, and ensure others around him/her do the same.
  • Ensure a diverse and inclusive environment free from all forms of discrimination and harassment.
  • Ability to obtain and maintain credentialing in order to work with and visit all assigned accounts and healthcare systems.

Essential Requirements:

• Education: Bachelor's degree required; MBA, or equivalent preferred
• Minimum of 9 years of relevant experience including experience leading, managing, and developing teams.
• Pricing, contracting, or account management experience in life sciences or healthcare required.
• Experience operating in highly complex market with operational interdependencies.
• Experience sharing meaningful insights to HQ colleagues to shape strategy.
• Existing market access acumen and expertise.
• Ability to create strategic frameworks that deliver results; comfortable navigating ambiguity
• Proven ability to successfully work in a cross functional and collaborative environment, simultaneously handle multiple tasks and to effectively manage and lead without formal direction.
• Demonstrated ability to manage complex projects and plan for successful outcomes.
• Strong stakeholder management and strategic project management skills

The pay range for this position at commencement of employment is expected to be between $214,900 and $399,100; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

Skills Desired