IT Technician

Genesis10
life insurance, 401(k)
United States, Kansas, North Wichita
Jun 26, 2025
Genesis10 is seeking an IT Technician for our client in the Oil & Gas Industry. This is a 12-month (possible extension) On Site, Contract opportunity located in Wichita, KS. 67219 W2 Status: Only candidates available and ready to work directly as employees will be considered for this position. No Corp to Corp or VISA candidates will be considered at this time. Summary Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications. Responsible for IT assets, per defined processes as required by position. Key Roles & Responsibilities Directly or through others, the incumbent: Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets. Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available. Prepare shipments to remote sites as needed. Track shipments to ensure successful delivery as well as keeping customer updated on shipment status. Assist with asset issues that escalate beyond the status of incident. Coordinate with the appropriate team members to troubleshoot and resolve issues. Schedule and coordinate warranty work for desktop and laptops. Prepare out of date desktops and laptops for recycling. Perform work in support of the lifecycle process for the end user technology assets. Receive incoming IT equipment from vendors; prepare and ship IT equipment to other company locations. Perform basic application and infrastructure monitoring functions. Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed. Triage and diagnose end user technology issues. Assist on facilities projects that require infrastructure technology. Assist other IT teams in support of their projects in the field that include networking technology. Complete administrative level support duties. Collaborate with other IT teams. Perform imaging tasks for new and/or restored desktops and laptops. Regular and reliable attendance is required in performance of job. Employee may be required to perform additional duties as assigned. Applicable driver's license. Skill Requirements Working knowledge relative to: Computer hardware Awareness of Networking Communications Working knowledge with current infrastructure technologies and the ability to understand and support the following as required by position: Desktop/laptop hardware, operating systems, and Office suite IP networking Event monitoring, logging, and data collection techniques Virtualization Technologies Windows desktop operating system Working knowledge of current infrastructure technologies and the ability to understand and support the following as required by position: Windows servers Linux Operating systems CISCO switching and routing Ability to interact with client calls, provide customer service, and respond to IT requests. An understanding of incident and event handling, escalation, Business IT Automation, and ticketing systems such as Service Now. Experience with the application of math and algebra. Demonstrated ability working with data reporting tools such as Excel. Ability to identify, research, and analyze system hardware problems and perform system evaluations. Demonstrated ability to interact, guide, and communicate effectively with all stakeholders. Demonstrated ability to read and write fluently in English. If you have the qualifications described and are interested in this exciting opportunity, please apply as soon as possible! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career home with Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us on our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.