Field Support Supervisor

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.

This position will require the candidate to report and work from the office five days a week. Therefore, interested candidates should be within a 50-minute radius from St.Louis.

Position Overview

The Field Support Supervisor oversees the daily work assignments, performance reviews, training, and professional development of teammates on the field support team. They ensure continuous operation of the company's distributed information systems and processes, including automated warehouse management systems, delivery routing systems, client workstations, and peripherals at all company locations.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid holidays, earn vacation time, and sick leave accrual from day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

Essential Job Functions/Principal Accountabilities:

• Oversee, direct, and provide hardware and software support to end users by evaluating the customer's needs and requirements.
• Ensure excellent customer service levels through a variety of methods, including phone support to the end users on computer, hardware, software, printer or data network issues.
• Facilitate projects by leading, testing, documenting, and implementing major projects for a specific set of teammates.
• Troubleshoot and resolve problems related to data networks (LAN and WAN), Windows operating system, and Microsoft Office applications.
• Provide the installation and/or upgrades of new hardware and software to the client environment, including computers, laptops, servers, data network equipment, and printers.
• This position has additional duties. Special projects may be assigned at the position supervisor's discretion.

Minimum Skills & Qualifications:

• Have a bachelor's degree in Information Systems or a related field.
• Have at least 4 years of broad-based experience in specific and related disciplines of the business.
• Have a broad technical background with demonstrated proficiency supporting LAN/WAN equipment and applications.
• Supervisory training and or experience is required.
• Be proficient with Microsoft Office programs (Excel, Outlook, Word, PowerPoint, and others).

Working Conditions:

• Office environment
• Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.