Engineer I - On-site

RCG is a growing federal contracting company and certified as a Great Place to Work. We are looking for strongly qualified people to join our team. Currently, we are seeking an Engineer I for a full-time on-site position as part of an ongoing contract in Seattle, WA.

Please note: all candidates must be a U.S. Citizen or Permanent Resident and hold or be able to hold a current, Public Trust and DoD 8570-compliant certifications.

The successful candidate will receive a contingent offer based on the outcome of a government background check. This will take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.

Hours of operation for the service desk are from 6:30 AM PST to 5:00 PM PST, Monday through Friday, you must work an 8-hour shift which includes core hours from 9:00 AM to 3:30 PM.

Primary Duties:

• Act as the primary interface for IT support services for WCR end users and follow Information Technology Infrastructure Library (ITIL) best practices in performing regular operational IT functions;
• Use the automated web-based Call tracking software (presently using SysAid) to log and track all customer calls to completion and ensure a historical database of calls are retained.
• Reports of activities shall be produced from this database on a weekly basis as well as produce ad hoc reports as requested by the Task Manager;
• Research, evaluate, and provide feedback on trends and patterns on reported incidents;
• Develop, institute, and maintain Standard Operating Procedures (SOP) in the areas of incident management, service requests and Application Support services;
• Develop, institute, and maintain IT Support web content in the areas of incident management, service requests, product availability and Application Support services;
• Participate in the WCR change control board (CCB) meetings and provide user support impact assessment on proposed system change requests;
• Support other WCR project teams during implementation and testing of changes or enhancements to the WCR LAN and applications;
• Maintain appropriate telephone calling scripts/messages to ensure that end users are provide relevant, accurate information as quickly as possible;
• Provide formal and informal training to end-users on LAN resources such as servers, computers, mobile devices, printers, faxes and copiers;
• Support the technology needs of WCR users with off-site/off-campus meetings and conferences;
• Install equipment at offices, cubicles and conference rooms, establish and test LAN connectivity;
• Uncrate, accept/test, burn-in computers, laptops, mobile devices, printers and other new peripheral equipment upon receipt;
• Install and update approved software, firmware and operating systems on end user computers and other devices;
• Respond to reports of malware infections on computing devices and support remediation efforts by following established NOAA incident response policy and procedures;
• Assist WCR users in scheduling and monitoring video teleconference calls and support the video equipment during conferences.
• Additional capabilities including register new endpoints, perform diagnostics support, coordinate complex problems with vendors and internal resources and perform maintenance.
• Train other support technicians on basic operations;
• Provide primary telephone support for calls related to WCR Long Beach or other WCR Site telephone usage;
• Input and maintain Accountable IT Inventory in IT Database Application

Qualifications/Skills include:

• AA degree (or equivalent) with 2 to 4 years' experience in the field or in a related area.
• Network+ certification and able to obtain CCNA.
• Relies on limited experience and judgment to plan and accomplish goals.
• Works under general supervision.
• Experience with IT Customer Support
• Team player
• Experience administering, developing, delivering, and supporting information technology systems and services.
• Must have experience carrying out projects independently or as a full Information Technology team member and must show experience working under general guidance and direction on project objectives, limits, work plans, and conclusions.
• Experience in Desktop Encryption Technology (eg. McAfee Drive Encryption, Microsoft Bit locker, etc.) a plus;
• Direct experience in set-up and migration of Windows OS (Windows 10 and newer), software installation and updates;
• IT support performing help desk functions, server management, asset management, system security, data security and recovery;
• Experience with enterprise configuration features of Microsoft Office Suite Products (Excel, Word, etc.).
• Direct experience in set-up and migration user data using Apple iOS mobile devices
• Valid State-issued Driver License with a clean driving record - Required to operate Government Vehicles
• Exceptional written and verbal communication skills in the English language
• Excellent organizational skills
• Must be able to handle a high-stress environment

Preferred education and training certifications: Degree in Information Technology or equivalent

Pay rate $28.15 - $31.75 per hour

Our Employees are our most valuable asset.

That's why at RCG, Inc, we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and build a good quality of life.

• Medical, Dental, and Vision Care
• Employer paid Basic Life and AD&D Insurance
• Employer paid Disability Benefits
• Flexible Spending Account (Health, Dependent Care, Transit)
• 11 Paid Holidays, 10 Paid Vacation Days, increasing with years of service. 10 days Paid Sick Leave
• Day of Service, 8 paid hours for Community Service
• Military Leave
• Fully Paid Jury Duty/Bereavement Leave
• 401(k) Retirement Savings Plan with generous employer match program
• Education assistance
• 24x7 on-line training portal
• Employee Assistance Program (EAP)

...and other supplemental group discounted benefits and perks!

Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.