Emergency Department Access Services Manager

Location: Salem Hospital, 890 Oak Street SE, Salem, Oregon 97301
Department: Access Services, Emergency Department
Position Type: Full Time, 40 hours/week, Exempt, On Site
Schedule: 8:00 am - 5:00 pm, Monday - Friday, night/weekend hours required to round with all shifts

Your role with us

As Manager of Access Services for the Emergency Department at Salem Health, your leadership role supports one of the busiest emergency departments on the West Coast.

You will be responsible for overseeing a team of approximately 45 staff through five direct reports including supervisors and dispatchers. This position plays a crucial role in ensuring consistent, compliant, efficient, and compassionate patient access operations in an environment that changes daily.

The ideal candidate is consistent, communicative, and adaptable-capable of creating structure while supporting staff resilience and delivering results. The role requires flexible hours to accommodate visibility across all shifts, especially during the initial phase of employment.

The department is high-paced, high-impact, and requires a leader who can balance empathy with operational excellence. This essential role is highly rewarding for a leader committed to driving forward a team focused on performance, patient satisfaction, collaboration, and problem solving.

What you'll do

• Lead daily operations and team performance across all shifts with a focus on performance metrics such as patient throughput and patient satisfaction.
• Provide visible, hands-on leadership, including late evening and occasional night shift presence, particularly during the onboarding period.
• Support and coach frontline supervisors in a manner that promotes consistency in supervisory performance, communication, and staff accountability to foster a cohesive team culture.
• Drive change management, employee engagement, and conflict resolution while supporting staff through the emotional challenges of emergency care work.
• Collaborate with stakeholders and aligning operations with both business and people-focused outcomes.
• Ensure regulatory compliance for full scope of oversight.

Required qualifications

• Bachelor's degree.
• Five years of business leadership experience, healthcare experience preferred.
• People management experience.

Additional Information

• Top candidates will exhibit elite communications skills and the ability to explain the 'why' behind decision making.
• Skills in change management and culture building are essential to this role.
• Successful applicants will demonstrate an ability to balance business acumen (metrics and outcomes) with people leadership.
• This position requires a leader who is visible, consistent, and highly responsive to the needs of staff and patients alike.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.