Urgent Care Clinic Manager

Location: Two locations: Salem Urgent Care, 1002 Bellevue Street SE, Salem, Oregon 97301 & Woodburn Urgent Care, 105 Arney Road Suite 130, Woodburn, Oregon 97071
Department: Salem Health Medical Group, Urgent Care
Position Type: Full Time, 40 hours/week, Exempt, On Site
Schedule:8:00 am - 5:00 pm, Monday - Friday, 24/7 accountability, occasional night/weekend hours

Your role with us

As the Urgent Care Clinic Manager at Salem Health, you will report to the Director of Primary Care and play a pivotal role in leading both the day-to-day operations and long-term strategy of our urgent care clinics in Salem and Woodburn. This position requires a hands-on, visible leader who rounds with purpose, actively engages in morning huddles, and is both physically and mentally present for their team.

You will oversee a team of over 15 providers, five supervisors, and a variety of direct reports, collaborating closely with two medical directors in dyad partnerships that drive improved outcomes. Key responsibilities include managing provider schedules, optimizing utilization and coverage, and ensuring efficient patient check-in processes while maintaining strict regulatory compliance.

Success in this role requires someone who thrives in a fast-paced, high-pressure environment but also recognizes when to slow down to foster thoughtful collaboration and team decision-making. You'll be expected to inspire a culture of teamwork, positivity, and continuous improvement - where staff feel supported and take pride in their work.

We're looking for a unique individual who is curious, collaborative, detail-oriented, and grounded in healthcare - particularly urgent care. A "people person" with a strong sense of purpose and the emotional intelligence to lead through change, celebrate wins, identify and alleviate toxic behavior, and maintain a positive team culture.

This is the ideal role for an individual with clinic management experience seeking to take their leadership career to new heights with a growing, thriving health system centered around Care With Respect.

Learn more about Salem Health's Urgent Care Clinics here.

Key competencies and responsibilities

• Leadership & Team Building: Inspire and unite a strong, hardworking team through transparency, adaptability, and open communication. Cultivate a diverse and inclusive work environment.
• Operations Management: Drive operational excellence by reducing wait times and turn-aways, increasing patient satisfaction, and ensuring safe, productive workflows.
• Strategic Thinking: Align clinic goals with organizational objectives. Lead initiatives in recruitment, marketing, technology adoption, and quality improvement.
• Financial Acumen: Understand and influence clinic financials. Use data-driven insights and KPIs to guide performance and optimize outcomes.
• Clinical & Administrative Expertise: Bring a solid foundation in clinic management, working with medical directors, and leading through a collaborative approach.
• Analytical & Data Savvy: Comfortable with data analysis, reporting, and using metrics to solve problems and support decisions.
• Exceptional Communication: Well-versed in de-escalation, conflict resolution, and cross-functional communication from entry-level team members to top physicians.
• Time Management & Efficiency: Highly organized, adept at multitasking, and skilled in prioritizing initiatives for operational success.

Required qualifications

• Bachelor's Degree.
• Three years of progressive leadership experience.

Additional Information

• Top candidates will demonstrate experience in clinic management, experience in urgent care clinic management is highly preferred.

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you'll find more than a job, you'll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org.