LBCS Lead Billing Analyst
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![]() United States, Texas, Irving | |
![]() 6555 Sierra Drive (Show on map) | |
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If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary This position is responsible for monthly billing of highly complex C&I customers and providing advanced level escalation support for the C&I population. This position will validate all required billing data inputs are complete and accurate for monthly billing. Any discrepancies will be researched and monitored to resolution. Perform root cause evaluations and drive pending issues to resolution with various departments. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors.Job Description Key Accountabilities *
Responsibility for the billing of highly sensitive, complex customers
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Utilize billing system, scripts/
sqvi's
/ to assist in the daily billing activities
*
Create required
sqvi's
for special projects
*
Conduct root cause analysis for escalated issues
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Perform critical defect and UAT testing
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Provide advanced level training to team
*
Support advanced level managed event/incident resolution
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Perform monthly, quarterly and yearly control activities
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Create and update process documentation
*
Lead teams in support of special projects
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Serve as an SME for Billing Team
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Assist with internal and external audit and compliance requirements Education, Experience, & Skill Requirements *
5+ years of experience to include advanced complex billing and system knowledge
*
Demonstrate strong project support experience
*
Solid understanding/knowledge of Utility regulations
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Intermediate level knowledge of scripts/
sqvi's
creation; advanced knowledge of system table functionality
*
Contract interpretation
*
Strong communication and organizational skills as well as the ability to multitask
*
Proficiency in MS Office Suite to include advanced Excel skills
*
Beginner SAS and/or Python skills
*
Minimum of a high school diploma or equivalent Key Metrics *
Support departmental SLA's and work queue achievement
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Maintain qualitative and quantitative measurements related to departmental goals
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Identify and implement process improvements
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Meet audit and regulatory requirements
Job Family Customer ServiceCompany Vistra Retail Operations CompanyLocations Irving, Texas TexasWe are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today! It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us atassistance@vistraenergy.comto make a request. |