Shelter Manager

Recruiting Opportunity Closes: 07.06.2025

Hourly Wage: $33.00

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: West Women's and Children's Shelter (Domestic Violence Program)

Position Title: Shelter Manager

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

West Women's Mission Statement:

We create a safe nurturing environment for survivors to realize their potential for healing and growth as we work together to end domestic violence.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Shelter Manager , or https://tinyurl.com/34xsc8zv

To apply in person go to 6655 NE 82nd Ave., Portland, OR 97220. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Barbara Dupaix at barbara.dupaix@usw.salvationarmy.org or call (503) 731-3910. Ms. Dupaix is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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SCOPE OF POSITION:

Responsible for supporting the programmatic aspects of our emergency shelter for survivors of domestic violence and their children and providing supervision for direct service staff at The Salvation Army West Women's and Children's Shelter. Facilitate and organize direct service staff meetings to promote coordination, training, and communication among team. Ensure that WWCS Handbook and policies and procedures are being carried out appropriately with the highest level of programming for survivors of domestic violence. Support the needs of direct service staff for the WWCS to create a trauma informed program where survivors can realize their potential for healing and growth as we work together to end domestic violence.

SUPERVISORY RESPONSIBILITIES:

Supervision, support, train, and hire direct service staff. Supervision is a variety of activities, moderate in complexity.

SCHEDULE:

With the Director's approval, establish a standard workweek taking into consideration the essential duties of this position, the mission of the department, and of the Salvation Army. The work of employees is not measured solely by hours worked. Employees are expected to work the hours necessary to complete assignments on a schedule that satisfies the requirements of the job. This full-time commitment typically requires 80 hours per bi-weekly pay period.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform and oversee necessary tasks to maintain the daily operations of a 24-hour emergency residential facility for people fleeing intimate partner abuse.
• Oversee, acquire and maintain appropriate supplies for daily operations (including supply & clothing closets)
• Create a Shelter shift schedule for hours of operation, 7 nights a week, 24/7
• Prepare alternate coverage for shift schedule in case of illness or emergencies
• Ensure shelter turnover is compliant with the requirements of JOHS and the City of Portland
• Oversee nightly dinner coverage is established
• Schedule and ensure janitorial and sanitation operations are completed by Resident Advocates
• Supervision responsibilities include interviewing, hiring, and training employees: planning, assigning, and directing work
• Ensure orientation and trainings for all resident advocate staff have been completed
• Perform some case management triage for new residents in the absence of Primary Advocates
• Coordinate with TSA, referral agencies, and case managers as needed to ensure compliance, accountability, and accuracy.
• Communicate activities and needs of the shelter to the Executive Director
• Support program planning of TSA driven directives, funders or the Executive Director.
• Be familiar with and enforce program rules, neighborhood agreements, zoning constraints, and funding contracts related to the program.
• Facilitate staff and resident meetings as required.
• Facilitate mediation services for resident and/or staff conflicts.
• Implement measurable benchmarks for quality-of-service delivery.
• Maintain on-going professional relationship in all interpersonal contacts (note confidentiality requirements).
• Nurture a 'strengths-based and trauma informed perspective' in all interactions with staff, clients and community partners.
• Perform other duties as assigned.

EDUCATION AND WORK EXPERIENCE:

Preferred: A Bachelor's Degree in human services, non-profit management, other human services related fields. Priority will be given to applicants with a combined social services and business experience. Eight years working in the human services field can substitute for an BA Degree.

Four to eight years' experience within the human service field, specifically within the context of gender-based violence. Experience in social services and personnel management.

Demonstrated experience in understanding the intersectionality, equity, inclusion, and diversity issues within the Portland community and within the gender-based violence community.

Considered: Equivalent work and life experience connected to working with vulnerable populations and/or Trauma Survivors. Experience in Facility Management and/or Staff Management of 7-10 employees.

An Associate Degree in human services related to social work, non-profit management, trauma informed care, other human services related field commensurate with the duties and responsibilities required. Four years working in the human services field can substitute for an AA Degree.

PROFESSIONALISM (NOT LISTED IN PRIORITY ORDER):

• Must adhere to all Salvation Army policies and procedures.
• Must maintain the integrity of confidential communications or activities.
• Must maintain professional, courteous and cooperative manner with all THQ, DHQ and Field personnel, clients, and outside contacts and demonstrate respect and a positive attitude toward them at all times.
• Must be a team player, take initiative and be flexible in assisting others and to the best of the employee's ability, ensure accurate and timely work objectives.

ORGANIZATION SKILLS: Must maintain an organized work area, files, etc. contributing to the efficiency and accuracy of work within the assigned workday and avoiding unnecessary overtime.

RESPONSIBILITY: Significant impact on the daily functioning of the emergency residential intimate partner abuse shelter. Work is done under general supervision in accordance with general procedures or policies but with latitude for exercise of independent judgment. Decisions and actions are subject to prior approval by the Executive Director or Business Manager.

PHYSICAL REQUIREMENTS:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
• Strong computer skills for internal digital systems
• Ability to function with limited direct oversight and/or with limited remote training
• Strong written and oral communication skills.
• Ability to complete tasks in a timely manner, prioritize multiple requests and demands for the Shelter.
• High level of problem-solving skills to complete the days challenges
• High level of patience, Ability to function and work in a stressful environment
• A genuine concern for survivors of domestic violence and their children.
• Maintain confidentiality and privacy of Program Participants and Shelter Staff.
• Crisis intervention and non-violent mediation skills a plus.

SOFTWARE AND HARDWARE-RELATED SKILLS:

• Utilize Microsoft Office 2010 or later Software
• Answer and Telephone system, Use a Photo Copier and Scanner
• Use Networked computers and printers Send and Receive from a Fax Machine
• Motor vehicle Experience as needed
• Utilize and Understand Reporting Databases (such as Service Point, Osnium, MS Excel)

MISCELLANEOUS:

In any position with The Salvation Army, it is impossible to predict the many requests and assignments that can and will be made on an employee. This is the case with this position. Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Salvation Army services.

The Salvation Army reserves the right to revise or change job duties and responsibilities as the need arises.

SUPERVISOR: Justin Moshkowski

Bachelors of Human Services (preferred)

Equivalent work and life experience connected to working with vulnerable populations and/or Trauma Survivors. Experience in Facility Management and/or Staff Management of 7-10 employees.
An Associate Degree in human services related to social work, non-profit management, trauma informed care, other human services related field commensurate with the duties and responsibilities required. Four years working in the human services field can substitute for an AA Degree. (required)
Four to eight years' experience within the human service field, specifically within the context of gender-based violence. Experience in social services and personnel management. Demonstrated experience in understanding the intersectionality, equity, inclusion, and diversity issues within the Portland community and within the gender-based violence community. Priority will be given to applicants with a combined social services and business experience. (preferred)

Driver's License (required)