Patient Care Specialist

The Patient Care Specialist ( PCS) must be able to perform all the functions of the Health Center business office, which are divided into three areas: Appointment scheduler, Window Greeter and Check-out Clerk. The Patient Care Specialist rotates weekly and performs the duties for that specific area in the business office. Must be detail oriented with good interpersonal and customer service skills. Must protect and observe patient confidentiality per policies and procedures. Must be able to bend, stoop and lift boxes of files up to 35 lbs. Must be able to walk documents to various locations on campus.

Two years experience working in hospital, physician office. Current BLS Certification

Window Greeter:
- Greet patients at the office window
- Identifies patients by requesting to see comet card or valid picture ID
- Obtains current patient information from established and new patients
- Accurately enters/updates patient information in Electronic Health Record
- Assists patients with completion of paperwork when necessary
- Notes patient arrival in Electronic Health Record
- Reviews patient Electronic Health Record for needed Health History questionnaire, demographics, consent forms

Appointment Scheduler:
- Identifies patients by UTD ID, date of birth and name in computer system
- Verifies student is currently enrolled and eligible for services
- Schedules and re-schedules appointments as needed
- Performs prescreening process for appointments
- Creates new account if patient is not in the system
- Verifies Insurance eligibility
- Assembles required medical forms and documents for new and established patients
- Mails No Show letters and makes appropriate notations in the Electronic Health Record
- Scans Health History questionnaire, demographics and consent forms to Electronic Health Record

Checkout Clerk:
- Demonstrates the ability to collect office charges, post charges to patient accounts and accurately manage cash drawer
- Accurately enters procedure codes with correct diagnosis
- Accurately reconciles charges for the day
- Accurately prepares daily deposits
- Takes daily deposits to the Bursar Office
- Schedules follow-up appointments as needed
- Scans all labs, x-ray reports, etc. under the appropriate tab in the Electronic Health Record

Remote Notice: After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval.

What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.

Visit https://hr.utdallas.edu/employees/benefits/ for more information.

If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.