Referral Coordinator - Twin Cities Orthopedics

The Referral Coordinator is responsible for being the first point of contact for patients as they begin their therapy care.

This is a full-time, remote position working M-F from 9:30 am - 6:00 pm, supporting our Corporate Office in Bloomington, MN.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Provide initial support and guidance to patients through phone and text interactions
• Coordinate a variety of work list queues based on patient contact methods which could include inbound calls, outbound calls and texting
• Proficiently create a new account in the practice management system
• Communicate all pertinent information to patients, including appointment information, directions, check-in times, and referral information
• Verify and accurately document patient insurance information and maintain a working knowledge of health care plan requirements and health plan networks
• Perform efficient scheduling with attention to detail using practice management software
• Ability to manage multiple tasks efficiently in a fast-paced environment
• Maintain a high level of attention to detail, ensure accuracy and consistency in patient communications, adhering to company protocols and standards
• Engage in clear, professional communication, both written and verbal, with both internal and external clients, patients and staff
• Maintain patient confidentiality and adhere to PHI and HIPAA guidelines
• Respond to inquiries and relay information without delay, maintaining open lines of communication
• All other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word, Outlook, and Excel
• Customer Service experience required
• Experience with accurate and proficient written communication
• i-Health Administrative or Medical Office experience preferred

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

• Ability to:
  
  
  
  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
  • Demonstrate prompt and reliable attendance.
  • Work at an efficient and productive pace, handle multiple tasks and meet deadlines.
  • Communicate and interact in a respectful and professional manner.
  • Prioritize workload while being flexible to meet the expectations of the daily operations.
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.
  • Understand and execute a variety of instructions.
  • Effectively operate and communicate on the phone system.
  • Work independently with minimal supervision.
  
  
  
  

Performance Expectations - i-Health's Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting or remote

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.