New

Manager - Operations

Maersk Agency USA, Inc.
parental leave, paid time off, 401(k)
United States, Maryland, Hanover
7447 New Ridge Road (Show on map)
Jul 03, 2025
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. We are seeking an Operations Manager in Hanover, MD! JOB SUMMARY: The Operations Manager monitors all operations including, but not limited to; Process shipments, prepare paperwork, communicate freight status and dispatch drivers for pick up. The manager will be the primary interface between Pilot Freight Services, customers, sales, system operations and vendors and provide quality customer service, while meeting company policies and procedures. The Manager will provide training, complete performance reviews, and issue disciplinary action when necessary. Essential Functions: Freight handling via forklift Assist District Manager with general tasks Responsible for ensuring safe operations as well as compliance with all OSHA regulations, all applicable laws, and Pilot's Corporate Policies Effectively train, supervise, coach and evaluate all direct reports to foster good communications and morale Reviews operational key performance measures monthly as well as benchmarking data to drive any required correctional or improvement strategies Responsible for ongoing process analysis of operational systems, procedures, and staffing to drive continuous improvement in operating efficiencies Oversee the warehouse operations including supervising direct reports Overseeing all aspects of the Operations Department and employees Delegating duties and responsibilities Communicating freight status and any problems to custom Load/Off-load build trucks for optimal routing Ops manager is responsible for all the stations domestic KPI's Other duties as assigned SKILLS/COMPETENCIES: Customer service background preferred Ability to read key elements of financial statements in support of functional role responsibilities Excellent communication and interpersonal skills Must have superior organizational and time management skills Must be approachable and motivated Knowledge of systems utilized as it relates to logistics Proficient knowledge of Microsoft Office Ability to thrive in a high-pressure environment Detail oriented and analytical Understands TSA regulations Strong problem solving abilities EDUCATION: Bachelor's Degree in Business is a plus High school diploma or equivalent required 5 years experience in lieu of degree EXPERIENCE: Minimum of five (5) years in Operations Management, preferably in transportation and logistics Experience with DOT regulations Proficient in Microsoft Office and ERP systems 3 years: Routing and Operations Experience Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $78k-$82k *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.