Strategic Leader - Data and Analytics, Associate Director

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

The Role in Brief:

Strategic Leader, Data and Analytics - Associate Director

The Strategic Leader (SL) is a Customer Success Manager (CSM) for Data and Analytics technologies at EAB and plays a critical role in enhancing the value our higher education clients derive from our technology solutions. This role serves as the primary customer success partner for institutions leveraging Edify, EAB's data and analytics platform. This role goes beyond relationship management-SLs are embedded thought partners, guiding institutions through their data strategy, analytics adoption, and long-term platform value realization. With a unique mix of technical fluency, consultative thinking, and higher education expertise, SLs play a central role in driving customer impact, identifying new opportunities, and ensuring institutions thrive with Edify.

In this role, the SL will:

Act as a Trusted Advisor: Establish themselves as a knowledgeable and reliable resource on data and analytics, offering strategic advice and insights that align with each institution's unique needs and goals.

Consult on Data Initiatives: Work closely with client institutions to understand their data landscape, challenges, and objectives. The SL will provide expert guidance on how to effectively use data to drive decision-making and institutional success.

Drive Customer Engagement and Satisfaction: Ensure that clients are engaged with and satisfied by our solutions. This involves regular check-ins, addressing any concerns, and demonstrating the ongoing value of our platforms.

Facilitate Technology Implementation and Adoption: Collaborate with internal technical teams and client stakeholders to ensure smooth implementation and high adoption rates of our technology. The SL will play a key role in change management efforts, helping clients to integrate new tools and practices into their existing operations.

Identify Growth Opportunities: Recognize and pursue opportunities for expanding our engagement with clients, whether through additional services, training, or new product features.

Collaborate Across Teams: Work cross-functionally within EAB, liaising with technical support, product management, sales, and other departments to advocate for client needs and contribute to the continuous improvement of our offerings.

This role requires a blend of technical knowledge in data and analytics, strong interpersonal skills, and a deep understanding of the higher education sector. The ideal candidate will be adept at building relationships, problem-solving, and effectively communicating technical concepts to a diverse audience. The ability to travel (10-25% estimate) and engage with clients in various settings is also a key aspect of this position.

This position is listed as Strategic Leader for posting purposes; the official internal level of this hire is expected to be Senior Associate or Associate Director, and candidates are being considered across both levels for this position.

This position may be based in Washington, DC; Richmond, VA; or remotely within the continental United States.

Primary Responsibilities:

Customer Success and Project Identification:

• Manage the relationship with universities and community college customers utilizing EAB's data and analytics technologies
• Build trust and transparency with senior leaders at higher education institutions
• Identify and prioritize technical and consulting professional services projects to support customer data and analytics needs
• Scope data and analytics projects in partnership with institutional leaders; translate business challenges into clear, actionable initiatives that drive value from the Edify platform.
• Collaborate with our customers on appropriate change management strategies to make the most of their data and analytics strategy
• Partner with EAB technical/data support staff to ensure smooth implementation of our technology platforms and completion of professional service projects

Driving Impact

• Serve as the senior customer point of contact, working closely with the project sponsor and data leaders at each institution on data and analytics initiatives
• Lead and facilitate customer discussions and meetings both via Zoom and in person
• Develop engagement strategies with key stakeholders
• Leverage platform usage data and partner feedback to proactively recommend deliverables and solutions.
• Present educational sessions to your customers and, as applicable, collaborative-wide via webinars, regional meetings or national meetings
• Provide feedback and support to product management team to further refine and enhance the technology

Contributing to Renewals and Cross Sells

• Monitor customer satisfaction, manage continuous improvement process and assure technology is meeting customer needs
• Own a key role in renewal readiness by ensuring a clear narrative of realized and future value.
• Triage, report, address and communicate next steps for customer needs and issues
• Identify cross sell opportunities across EAB portfolio and support sales process (where applicable)

Basic Qualifications:

• Bachelor's Degree
• Must possess at least 5 years of experience in two of the following:




• Consulting experience
• Client management experience
• Project management experience
• Experience presenting to groups or facilitating training sessions
• Demonstrated solution-focused deductive reasoning and quantitative analysis
• Experience working in higher education




• Willingness to travel 10-25% domestically
• Valid driver's license

Ideal Qualifications:

• Master's Degree
• Knowledge of the structure and operations of higher education institutions in the United States and Canada
• Experience with Data Management and/or Data Governance within Higher Education
• Experience supporting enterprise SaaS platforms in a customer success or consulting role.
• Familiarity with data warehouse concepts, reporting tools, or institutional research workflows.
• Proven ability to drive change and achieve results in an academic setting
• Ability to create compelling stories validated with data and proven best practice research
• Possess intellectual curiosity, perseverance and creativity in problem solving
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB's mission, values, and aspiration.

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other's unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $70,000 to $99,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.