Financial Counselor

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Belmont
115 Mill Street (Show on map)
Jul 03, 2025
Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications. Essential Functions -Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs -Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion. -Provide information to patients on costs, payment methods and alternatives to payments/financial assistance. -Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner. -Review the patient's services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations. -Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices. Education High School Diploma or Equivalent required Associate's Degree Financial Management preferred Experience Medical office experience 1-2 years preferred Financial counseling 1-2 years preferred Knowledge, Skills and Abilities Strong problem solving and analytical skills and proactive initiative. Ability to work both independently and as part of a team. Ability to maintain confidentiality. Strong communication and customer service skills. Proficiency with Microsoft Office. Strong understanding of medical terminology as well as ICD-9 and CPT codes. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.